Customer Service & Planning Coordinator

Hugo Technology; Stoke Prior; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading service provider in the UK is looking for an Administrator to support their Customer Service Centre. This role includes scheduling jobs for engineers, managing customer calls, and ensuring administrative tasks are conducted efficiently. The ideal candidate should have extensive experience in customer liaising, good communication skills, and proficiency in Microsoft Office. The company offers a comprehensive benefits package including annual leave and cash plan benefits.

Benefits

20 days annual holiday

Company cash plan

Discretionary bonus scheme

Qualifications

• Experience in an office environment with planning.
• Capability to liaise with customers effectively.
• Proficient in using operational systems.

Responsibilities

• Schedule jobs for engineers and manage bookings.
• Respond to customer queries and manage calls.
• Generate statistical reports for operations.

Skills

Customer liaison

Problem solving

Microsoft Office proficiency

Team collaboration

Multi-tasking

Communication skills

Job description

A leading service provider in the UK is looking for an Administrator to support their Customer Service Centre. This role includes scheduling jobs for engineers, managing customer calls, and ensuring administrative tasks are conducted efficiently. The ideal candidate should have extensive experience in customer liaising, good communication skills, and proficiency in Microsoft Office. The company offers a comprehensive benefits package including annual leave and cash plan benefits.