Customer Service Planner - Flexible Scheduling & Growth

Blue Octopus Recruitment Limited; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading property services recruiter is seeking a Customer Service Planner in London. This role involves scheduling appointments and liaising with clients and subcontractors to ensure service levels are met. Ideal candidates will have experience in repair and maintenance planning and dealing with high call volumes. Benefits include a discretionary annual bonus, extensive holiday, and flexible working arrangements.

Benefits

Profit Share Discretionary Annual Bonus Scheme

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Westfield Healthcare Cash Plan

Life Assurance & Accident Cover

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Learning & Development Opportunities

Qualifications

• Experience in repair and maintenance planning.
• Strong communication skills across various platforms.
• Knowledge of social housing is advantageous.

Responsibilities

• Schedule appointments ensuring service level agreements are met.
• Liaise with clients, subcontractors, and suppliers.
• Build confidence in customers following service failures.

Skills

Good computer skills including Microsoft Office

Strong administration and organisational skills

Excellent scheduling skills

Experience dealing with high volumes of calls

Job description

A leading property services recruiter is seeking a Customer Service Planner in London. This role involves scheduling appointments and liaising with clients and subcontractors to ensure service levels are met. Ideal candidates will have experience in repair and maintenance planning and dealing with high call volumes. Benefits include a discretionary annual bonus, extensive holiday, and flexible working arrangements.