Customer Service Planner

Office Angels; Royal Tunbridge Wells; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading recruitment agency in Royal Tunbridge Wells seeks a Customer Service Planner to ensure exceptional service delivery. You will be responsible for scheduling appointments, managing inquiries, and collaborating with teams to enhance operations. The ideal candidate is detail-oriented, enjoys problem-solving, and possesses strong communication skills. This role offers competitive pay and excellent benefits in a vibrant office environment.

Benefits

24 days annual leave plus bank holidays

Annual pay review

Contributory pension scheme

Life Insurance

24/7 Digital GP service

Free eye test voucher

Free annual flu jab

Two volunteer days per year

Staff wellbeing programme

Career development opportunities

Qualifications

• Skilled communicator with a knack for problem-solving.
• Detail-oriented and organised, capable of juggling multiple tasks.
• Experienced in customer service, preferably in property or maintenance.

Responsibilities

• Coordinating and scheduling appointments for property services.
• Communicating effectively with clients to understand their needs.
• Managing customer inquiries and promptly resolving issues.
• Collaborating with the team to streamline processes.
• Keeping accurate records and maintaining customer databases.

Skills

Communication skills

Problem-solving

Organisational skills

Team collaboration

Tools

Computer systems and software

Job description

Customer Service Planner | £27,000 - £30,000pa

Location: Tunbridge Wells

Contract Type: Permanent

Hours: 8am - 5pm Monday - Friday (100% office based)

Excellent Benefits!

• 24 days annual leave plus bank holidays & your birthday off (33 days total).
• Annual pay review
• Contributory pension scheme with 4% to 10% matched contributions.
• Life Insurance.
• 24/7 Digital GP service and counselling helpline (including face to face sessions)
• Free eye test voucher annually and contribution towards glasses.
• Free annual flu jab.
• Two volunteer days per year.
• Extensive annual staff wellbeing programme of events.
• Career development and vocational training opportunities.

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your organisational skills can shine? If so, we want YOU to join our client's dynamic team as a Customer Service Planner!

What You’ll Do

As a key member of our team, you’ll make sure customers get the best possible service by keeping everything running smoothly behind the scenes. Using your great communication skills and logical thinking, you’ll plan and schedule work for a large team of field‑based operatives within the Southeast.

You’ll be the person who keeps things on track, handling last‑minute changes, solving problems quickly, and making sure everyone knows what’s happening. If you love staying organised, thinking on your feet, and getting that sense of achievement when everything falls into place, this role is for you!

Your responsibilities will include

• Coordinating and scheduling appointments for property services
• Communicating effectively with clients to understand their needs
• Managing customer inquiries and resolving issues promptly
• Collaborating with the team to streamline processes and improve service delivery
• Keeping accurate records and maintaining customer databases

Who You Are

• A skilled communicator with a knack for problem‑solving
• Detail‑oriented and organised, with the ability to juggle multiple tasks
• Experienced in customer service, preferably within the property or maintenance industry
• Proficient in using computer systems and software
• A team player who enjoys working in a collaborative environment

This role would suit someone who has worked in property, maintenance, repairs, engineering, scheduling, planning or similar.

Why Join This Employer?

They believe in taking care of their employees just as much as they take care of their customers! Enjoy a variety of perks, including:

• Pension Contribution Matching: Plan for your future with our competitive pension scheme.
• Wellbeing Support: Access to resources and programmes that promote health and wellness. 💚
• Employee Discounts: Enjoy exclusive discounts on various services and products! 💸

Location, Location, Location!

Their bright and modern office is conveniently located just a 15‑minute walk from Tunbridge Wells train station, making your commute a breeze. Plus, there's parking available onsite. They are close to shops, cafes and services - never a boring lunch break!

What's Next?

If you’re ready to step into a rewarding role where your contributions matter, we want to hear from you! Apply online now.

This role is being managed by Rhiannon Winn - Office Angels Tunbridge Wells

Office Angels is an employment agency. We are an equal‑opportunities employer who put expertise, energy and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.