Customer Service Planner

Blue Octopus Recruitment Limited; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading property services recruiter is seeking a Customer Service Planner in London. This role involves scheduling appointments and liaising with clients and subcontractors to ensure service levels are met. Ideal candidates will have experience in repair and maintenance planning and dealing with high call volumes. Benefits include a discretionary annual bonus, extensive holiday, and flexible working arrangements.

Benefits

Profit Share Discretionary Annual Bonus Scheme

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Westfield Healthcare Cash Plan

Life Assurance & Accident Cover

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Learning & Development Opportunities

Qualifications

• Experience in repair and maintenance planning.
• Strong communication skills across various platforms.
• Knowledge of social housing is advantageous.

Responsibilities

• Schedule appointments ensuring service level agreements are met.
• Liaise with clients, subcontractors, and suppliers.
• Build confidence in customers following service failures.

Skills

Good computer skills including Microsoft Office

Strong administration and organisational skills

Excellent scheduling skills

Experience dealing with high volumes of calls

Job description

Permanent, Full Time

We are looking to recruit a Customer Service Planner to join our team, based from our office in Westminster London.

About the Role

Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub‑contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back‑office using a range of communication methods including telephone and email.

Using our in‑house system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

• Good computer skills including Microsoft Office
• Strong administration, organisational and communication skills
• Repair and Maintenance planning background, with excellent scheduling of day‑to‑day repair orders across various trades experience
• Social Housing experience would be advantageous
• Previous experience dealing with high volumes of calls

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
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• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking, and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people is key to our success. MSPS are proud to support the resettlement of armed forces personnel.

Please refer to full job description upon completing your application.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.