Customer Service, Personal Banker (12 months)

NatWest Group; Witney; On-site; GBP 27,000; Part time

Job summary

A leading banking institution in Witney is looking for a Customer Service, Personal Banker to support customers in achieving their financial goals. You'll engage in proactive conversations, manage general banking requests, and work within a dynamic team to enhance customer experience. This part-time role offers a competitive starting salary of £26,010 pro rata and a range of benefits including 33 days holiday and ongoing training opportunities.

Benefits

Flexible reward programme

Generous holiday entitlement

Monthly retirement fund contribution

Qualifications

• A passion for customer service with strong attention to detail.
• Ability to thrive under pressure while achieving personal and branch goals.
• Commitment to developing new skills and responsibilities.

Responsibilities

• Guide customers in achieving their financial goals.
• Complete general banking requests like payments and balance inquiries.
• Identify opportunities for simple financial solutions and collaborate with teams.

Skills

Customer service

Attention to detail

Interpersonal skills

Motivation to develop

Job description

Join us as a Customer Service, Personal Banker in Witney

• You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
• We’ll look to you to proactively find ways to continually enhance our customer banking experience
• We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
• This job does not meet Skilled Worker visa sponsorship requirements
• We’re offering this role

What you’ll do

As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
• Completing general banking requests such as payments, balance enquires and transfers
• Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

The skills you’ll need

To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.

You’ll also need:

• A passion for customer service and strong attention to detail
• The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
• Strong interpersonal skills and the ability to work well as part of a team
• The commitment to develop new skills and responsibilities

How we’ll reward you

You’ll join us on a competitive salary starting of £26,010 pro rata for the hours you work.

You’ll also benefit from:

• A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
• A generous holiday entitlement of 33 days, pro rata for hours worked
• A monthly contribution to your retirement fund

What else you need to know

Your working pattern

You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll work part time for 28 hours per week and will need to be flexible in terms of the hours you work, typically , you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.

Your learning journey

Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.