Customer Service, Personal Banker

NatWest Group; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent banking institution in London seeks a Customer Service Personal Banker to enhance the banking experience for customers in Lewisham. Key responsibilities include assisting customers with banking needs and ensuring outstanding service. The ideal candidate will have strong communication skills and a commitment to customer service. A competitive salary starting at £29,745 with generous benefits including 33 days holiday awaits successful applicants.

Benefits

Flexible reward programme

Generous holiday entitlement

Monthly retirement contribution

Qualifications

• Motivated and driven to develop your career.
• Ability to thrive under pressure.
• Commitment to develop new skills.

Responsibilities

• Provide outstanding service in every interaction.
• Complete general banking requests.
• Help customers understand various banking options.
• Identify opportunities for simple financial products.

Skills

Customer service

Strong communication skills

Attention to detail

Interpersonal skills

Job description

Join us as a Customer Service Personal Banker in Lewisham

• You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
• We’ll look to you to proactively find ways to continually enhance our customer banking experience
• We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
• This job does not meet Skilled Worker visa sponsorship requirements

What you'll do

As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
• Completing general banking requests such as payments, balance enquires and transfers
• Helping customers to understand the different ways they can bank with us and the range of services we can offer
• Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

The skills you'll need

To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.

You’ll also need:

• A passion for customer service and strong attention to detail
• The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
• Strong interpersonal skills and the ability to work well as part of a team
• The commitment to develop new skills and responsibilities

How we’ll reward you

You’ll join us on a competitive salary starting of £29,745.

You’ll also benefit from:

• A range of protection, healthcare and lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme
• A generous holiday entitlement of 33 days, pro rata for hours worked
• A monthly contribution to your retirement fun

To find out more about the benefits we offer, check out our rewards and benefits page

What else you need to know

Your working pattern

You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms the hours you work, typically, you’ll work during branch opening hours which will be between the hours of 8:30am and 4:30pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.

Your learning journey

Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.