Customer Service Parts Advisor

Francesca's Recruitment Ltd; Chesterfield; On-site; GBP 27,000; Full time

Job summary

A recruitment agency is seeking a motivated Parts Sales Advisor in Chesterfield to serve as the primary contact for customers needing parts for equipment. Ideal candidates will have experience in sales or customer service, strong communication skills, and a technical aptitude. The role offers a competitive salary of £26,400 per annum, 31 days annual leave, and a benefits package including a company pension and bonus scheme.

Benefits

31 days annual leave including bank holidays

Company pension scheme

Bonus scheme

Qualifications

• Previous experience in sales or customer service, ideally within automotive or heavy equipment.
• Strong technical aptitude and ability to learn product information quickly.
• Excellent communication and interpersonal skills.

Responsibilities

• Act as the main contact for customers seeking parts, offering advice and product information.
• Build and maintain strong customer relationships, providing tailored solutions.
• Process orders, quotations, and invoices accurately and efficiently.

Skills

Sales experience

Technical aptitude

Communication skills

Organizational skills

Proficiency in Microsoft Office

Tools

CRM systems

ERP systems

Job description

Customer Service Parts Advisor - Chesterfield

Francesca's Recruitment Ltd is delighted to be recruiting for a Parts Sales Advisor on behalf of a global leader in the manufacture of high-quality concrete pumps and equipment. This is an excellent opportunity for a motivated and customer-focused individual to join a dynamic team and contribute to the continued success of the business.

Hours and Benefits

• Location: Chesterfield
• Monday to Thursday: 8:00 am – 4:30 pm
• Friday: 8:30 am – 3:30 pm
• Salary: £26,400 per annum
• 31 days annual leave including bank holidays
• Company pension scheme
• Bonus scheme

The Role

As a Parts Sales Advisor, you will be the first point of contact for customers requiring parts for specialist equipment. You will provide expert advice, process orders efficiently, and ensure excellent customer service at every stage. This role combines technical knowledge with strong communication skills and offers the chance to build lasting relationships with clients.

Key Responsibilities

• Act as the main contact for customers seeking parts, offering advice and product information.
• Build and maintain strong customer relationships, providing tailored solutions.
• Process orders, quotations, and invoices accurately and efficiently.
• Coordinate with logistics to ensure timely dispatch of parts.
• Monitor backorders and keep customers informed of order status.
• Maintain awareness of inventory levels and liaise with the inventory team to manage stock.
• Identify slow-moving stock and suggest strategies to increase sales.
• Support sales strategies and promotional activities.
• Provide feedback to the Parts Manager on customer needs and market trends.
• Stay up to date with product information, technical specifications, and industry developments.

Candidate Requirements

• Previous experience in sales or customer service, ideally within automotive or heavy equipment.
• Strong technical aptitude and ability to learn product information quickly.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and experience with CRM or ERP systems.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proactive approach to problem‑solving and multitasking.

About Francesca's Recruitment Ltd

Francesca's Recruitment Ltd is committed to connecting exceptional talent with outstanding opportunities. We pride ourselves on delivering a personal, efficient, and transparent service. This Parts Sales Advisor role offers the chance to join a respected global brand and develop your career within a supportive and forward-thinking environment.

How to Apply

If you are a motivated individual with a passion for customer service and sales, we would love to hear from you. Please apply today to take the next step in your career.