Customer Service Partner

Specsavers; City Of London; Hybrid; GBP 80,000; Full time

Job summary

A family-run business with global reach seeks a Customer Service Partner to co-own and lead a new Audiology business. You will deliver life-changing hearing care to customers in their homes, requiring strong leadership skills and a passion for customer service. The role offers a salary of £35,000, a car allowance, and profit-sharing opportunities. This position promises personal growth and professional autonomy within a supportive environment.

Benefits

Guaranteed competitive salary

30% share of business profits

£5k car allowance or company car

Flexible working

Access to cutting-edge technology

Generous benefits including medical and dental

Responsibilities

• Lead and grow your own team
• Deliver exceptional customer service and clinical excellence
• Make key decisions that shape your business
• Serve your local community with care and professionalism

Skills

Strong leadership and business acumen

Passion for customer care and community impact

UK driving licence

Willingness to complete the Audiology Practitioner course

Job description

You’ll operate across a defined territory in Gloucester, supported by a local administration team. You’ll shape your own clinic schedules, build lasting relationships with customers and your local community, and grow your business through exceptional service. This role includes training to become an Audiology Practitioner, enabling you to carry out clinical duties under the supervision of a registered Hearing Aid Dispenser. Why Specsavers? We’re a family‑run business with a global reach. Our Joint Venture Partnership model gives you the freedom to run your own business with the backing of a trusted brand. You’ll enjoy the rewards of ownership‑profit, growth, and autonomy—while we support you every step of the way.

Ready to take the leap? If you’re ready to move from employee to business owner, we’d love to hear from you.

Qualifications

• Strong leadership and business acumen
• Passion for customer care and community impact
• A valid UK driving licence and right to work in the UK
• Willingness to complete the Audiology Practitioner course within 12 months

Package and Earnings

Package: £35,000 Annual Salary + £5k Car Allowance OR Company Car.

30% of Business Profits as Dividends.

Guaranteed Earnings of £50,000 in Year One | On Target Earnings £80,000+.

What You’ll Do

As a Customer Service Partner in our new Audiology Domiciliary Joint Venture, you’ll co‑own and lead a Specsavers business, delivering life‑changing hearing care directly to customers in their homes and local community.

You’ll be an “A” shareholder in a Specsavers joint venture, meaning you’ll:

• Own and run your own business
• Receive dividends from business profits
• Build a valuable asset for your future

What you’ll do as a Customer Service Partner:

• Lead and grow your own team
• Deliver exceptional customer service and clinical excellence
• Make key decisions that shape your business
• Serve your local community with care and professionalism

What You’ll Get

• A guaranteed competitive salary
• 30% share of business profits paid as dividends
• £5k car allowance or company car
• Flexible working and autonomy
• Full support from Specsavers’ central and local teams
• Access to cutting‑edge technology and development opportunities
• Generous benefits including medical, dental, pension, and more