Customer Service Operator

Maritime Transport; Corringham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading logistics company in the UK is seeking a Customer Service Operator at its London Gateway Depot. The role involves managing daily customer volumes and ensuring high standards of service are maintained. Candidates should possess excellent communication skills and a working knowledge of IT systems, including Microsoft Excel. This position offers a competitive salary, annual reviews, and various employee benefits, making it a rewarding opportunity for those looking to progress in the transport industry.

Benefits

Competitive salary

Annual salary review (discretionary)

Annual bonus (discretionary)

25 days holiday plus 8 bank holidays

Life assurance cover

Group personal pension

Employee assistance programme

Discounts on MSC cruises

Weekly lottery with cash prize

Qualifications

• Understanding of the transport industry preferred but not essential.
• Experience in dealing directly with customers is a plus.

Responsibilities

• Managing daily volumes for customers.
• Addressing internal staff issues effectively.
• Ensuring high customer service standards externally.

Skills

Excellent communication skills

Experience in customer service

Working knowledge of IT systems

Proficiency in Microsoft Excel

Job description

Responsibilities

• Managing our customers daily volumes.
• Dealing internally with Maritime staff to manage any issues or problems.
• Dealing externally with our customer, ensuring a high standard of customer service is maintained at all times.

An understanding of the transport industry would be preferred but not essential. Working as part of a successful team, you will possess excellent communication skills and experience of dealing directly with customers. A working knowledge of IT systems and Microsoft Excel is essential for the role.

About Maritime Transport

Founded in 2001 by Executive Chairman John Williams, Maritime Transport has evolved from small beginnings into a leading logistics company with a turnover exceeding £400m. To date, the company employs 3,000 personnel across 40+ sites including a network of strategic rail freight terminals, with a cutting‑edge fleet of 1,300 Euro‑6 trucks and over 50 container handlers servicing a number of trains daily. Maritime has a proven track record as an intermodal operator, developing and delivering low‑carbon, container logistics solutions for first and final miles, and pioneering the modal shift of UK domestic distribution from road to rail. In 2024, the company was acquired by Swiss‑based global logistics and supply chain provider, MEDLOG S.A., supporting Maritime's growth strategy and strengthening its market position as the UK's leading provider of integrated road and rail freight logistics.

Join a winning team at Maritime Transport. Are you looking for a challenging and rewarding career with a market leader? Maritime Transport is one of the fastest growing transport companies in the UK. We offer the most dynamic working environment and prospects to progress within the industry. Due to continued success, we're looking for a Customer Service Operator based at our London Gateway Depot to help us to develop our ambitious plans.

Benefits

• Competitive salary
• Annual salary review (discretionary)
• Annual bonus (discretionary)
• 25 days holiday plus 8 bank holidays on top from day 1
• Life assurance cover x3 from day 1 and up to age 66
• Group personal pension
• Employee assistance programme
• Big discounts on MSC cruises for yourself, family and friends
• Maritime Weekly Lottery – every week one employee will win £1,000 Net
• You’ll be working for one of the market leaders