Customer Service Operations Specialist

Parkside; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A client company in Greater London is seeking a proactive Customer Service Operations Specialist to ensure smooth customer experiences during peak demand. The role requires hands-on experience in customer service operations, familiarity with customer support platforms like Zendesk, and strong communication skills. Candidates should be self-starters who can work efficiently in a fast-paced environment.

Qualifications

• Previous experience within consumer or customer service operations.
• Familiarity with Zendesk (or similar platforms) is strongly preferred.
• Excellent communication, problem-solving, and organizational skills.

Responsibilities

• Manage and resolve customer inquiries through Zendesk and other communication channels.
• Support daily operations to ensure timely responses and consistent service quality.
• Identify and elevate recurring issues or process gaps.
• Collaborate with cross-functional teams to improve customer experience.
• Maintain accurate records of customer interactions and feedback.

Skills

Communication

Problem-solving

Organizational skills

Tools

Zendesk

Job description

We’re seeking a proactive Customer Service Operations Specialist to join our client to support with their busy seasonal period. The ideal candidate has hands‑on experience in consumer service operations and is comfortable using Zendesk or similar customer support platforms.

You’ll play a key role in ensuring a smooth and efficient customer experience by supporting day‑to‑day operations and helping the team maintain high service standards during peak demand.

Key Responsibilities

• Manage and resolve customer inquiries through Zendesk and other communication channels
• Support daily operations to ensure timely responses and consistent service quality
• Identify and elevate recurring issues or process gaps
• Collaborate with cross‑functional teams to improve customer experience
• Maintain accurate records of customer interactions and feedback

Qualifications

• Previous experience within consumer or customer service operations
• Familiarity with Zendesk (or similar platforms) is strongly preferred
• Excellent communication, problem‑solving, and organizational skills
• Ability to work efficiently in a fast‑paced, high‑volume environment
• Self‑starter who can “hit the ground running” with minimal supervision