Customer Service Operations Lead

Huntress - Maidstone; Maidstone; On-site; GBP 40,000; Full time

Job summary

A leading recruitment agency in Maidstone is looking for a Customer Operations Supervisor to lead a team of customer service advisors. The ideal candidate will have strong leadership skills and a passion for delivering exceptional customer service. Responsibilities include monitoring KPIs and ensuring outstanding service delivery. This full-time role offers a competitive salary of £40,000 per annum.

Benefits

Competitive salary

Opportunities for career progression

Supportive work environment

Additional benefits package

Qualifications

• Proven experience in a customer service leadership role.
• Strong communication and people management skills.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Lead and motivate a team of customer service advisors.
• Ensure outstanding service delivery across all customer touchpoints.
• Monitor KPIs and implement strategies for improvement.

Skills

Leadership

Customer service

Problem-solving

Communication

Time management

Job description

A leading recruitment agency in Maidstone is looking for a Customer Operations Supervisor to lead a team of customer service advisors. The ideal candidate will have strong leadership skills and a passion for delivering exceptional customer service. Responsibilities include monitoring KPIs and ensuring outstanding service delivery. This full-time role offers a competitive salary of £40,000 per annum.