Customer Service & Operations Coordinator (Hybrid)

People First Team Japan/ピープルファーストチームジャパン; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading international household products company is seeking a Customer Service Operations Support specialist to assist with day-to-day operations. This hybrid role requires excellent organizational and analytical skills, along with proficiency in customer service and SAP. The successful applicant will manage customer relationships, ensure data accuracy, and provide administrative support to the Order Management team. The salary ranges from £12.64 to £19.84 per hour, with a commitment to diversity and an inclusive workplace culture.

Qualifications

• Previous customer service operations experience.
• Proficient in MS Office including Excel and Outlook.
• Order processing experience.
• Strong analytical skills.
• Acute attention to detail is essential.

Responsibilities

• Support day-to-day operations of the customer service team.
• Provide administrative support to Order Management team.
• Resolve issues relating to order receipt through to delivery.
• Act as a key point of contact both internally and externally.
• Build and maintain excellent external customer relationships.
• Develop understanding of robotic order management processes.
• Use SAP to manage customer data and track orders.
• Ensure compliance with company policies and quality standards.

Skills

Customer Service

SAP

Advanced Excel

Analytical Skills

Order Processing

Tools

MS Office

Excel

Outlook

Job description

A leading international household products company is seeking a Customer Service Operations Support specialist to assist with day-to-day operations. This hybrid role requires excellent organizational and analytical skills, along with proficiency in customer service and SAP. The successful applicant will manage customer relationships, ensure data accuracy, and provide administrative support to the Order Management team. The salary ranges from £12.64 to £19.84 per hour, with a commitment to diversity and an inclusive workplace culture.