Customer Service Officer / Security

Mitie; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider in Scotland is seeking a Customer Service Officer / Security Guard to ensure high standards of security and customer service. The role requires a valid SIA Security Licence and strong communication skills. Responsibilities include handling enquiries, conducting patrols, and assisting in emergency situations to ensure a safe environment for all. Competitive pay of £13.72 per hour is offered, along with flexible benefits and opportunities for personal customization.

Benefits

Flexible benefits scheme

Access to a virtual GP

High street discounts

Life cover

Cycle-to-work scheme

Qualifications

• Reliable, helpful and well-presented.
• Ability to deal with confidential information.
• Calm disposition.

Responsibilities

• Ensure high standards of security, safety and customer service.
• Assist in emergency situations and handle enquiries.
• Undertake regular patrols and comply with Health and Safety Policy.

Skills

Excellent communication skills

Team player

Strong customer service skills

Ability to work under pressure

Pleasant manner

Education

Valid SIA Security Licence

Job description

Better places, thriving communities.

Job Title : Customer Service Officer / Security Guard

Rate of Pay : £13.72 per hour

Contract : Permanent

Type of Employment : Full Time

Hours : 40 hours per week

Location : Buchanan Galleries, Buchanan Street, Glasgow, Glasgow, Scotland, G1 2FF

Valid SIA license is essential

As a Customer Service Officer you will play an integral role in ensuring that consistently high standards of security, safety and customer service are delivered at all times to visitors, colleagues, retailers and visiting contractors.

You will assist in any emergency situation which may occur, providing visible security cover, handling enquiries and customer concerns, monitoring CCTV (where appropriate by suitably trained and licensed staff) and controlling contractors and deliveries to the site.

Main Duties - Security

• To work the hours and shifts in accordance with conditions of employment
• To undertake regular patrols of the site as instructed by Management
• To carry out duties in accordance with Assignment Instructions issued by Management
• To comply fully with the Health and Safety Policy of the site
• To ensure that the requirements of the Fire Regulations are strictly complied with at all times
• To ensure that the Rules and Regulations of the site are complied with at all times
• Ensure that all incidents are reported and logged in the incident log
• Ensure that contractors on site adhere fully to the site procedures for contractor management
• Ensure that the site is a safe place for visitors
• To assist with enquiries from the public and retailers
• To attend and undertake all training as specified by management
• To be aware of hostile reconnaissance and report any unusual activity immediately
• To be aware of and abide by all rules, terms and conditions of the company

Main Duties – Customer Service

• To have the customer's welfare and visiting experience at the forefront of your mind, ensuring that you provide the best customer service at all times
• To ensure that you provide a friendly welcome to every customer when covering ‘door' duties
• To ensure that retailers are treated with respect and courtesy and that a professional working relationship is maintained
• Undertake any training in Customer Service Best Practice, as and when required
• Act as a Brand Ambassador at all times

Skills, Knowledge and Experience

Essential

• In order to comply with the Security Industry Act , officers must hold a valid SIA Security Licence and where necessary a Public Space Surveillance Licence
• Reliable, helpful and well-presented and with excellent people skills.
• Ability to work in a team, or alone under the direction of Management.
• Team player with strong customer service skills, able to provide a helpful and polite service, by telephone, email and in person.
• Pleasant manner and efficiency in relaying messages and taking instructions.
• Excellent communication skills.
• Ability to deal with confidential information.
• A calm disposition
• Able to work under pressure to deadlines.
• Confident enthusiastic personality – the role involves retailer liaison to improve and maintain communications between management and tenants.

Desirable

To have a good understanding of local city centre amenities to help with tourism, retail, accommodation and transport enquiries, and / or the skills to source relevant information quickly and efficiently.

Benefits

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household, so you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme, allowing you to access a portion of your earned pay before payday for a small fee, and competitive loans. Through our flexible benefits platform, Choices, you can customise your benefits, choosing from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost, and many more.
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform, and we have a cycle-to-work scheme. Life cover is the greater of your equivalent annual salary or a minimum of £10, giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan, and awards such as Mitie Stars with cash prizes and other recognition.

When you join us, we’ll give you a link to our flexible benefits platform, Choices, giving you the chance to customise your benefits to best suit your lifestyle.

Diversity and Inclusion

Join our Mitie Team. Together our diversity makes us stronger.

Equal Opportunity

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .