Customer Service Officer (Malton) Current & Future Opportunities

North Yorkshire Police; Old Malton; On-site; GBP 26,000 - 29,000; Full time

Job summary

A police organization in England is seeking a Customer Service Officer to support local policing and assist the public. The role involves handling inquiries, incident reports, and various administrative duties. Candidates should possess strong communication skills and be comfortable in a customer-facing environment. Training will be provided for those lacking experience. This full-time position offers a competitive salary and various benefits.

Benefits

Local Government Pension Scheme

Salary Sacrifice Car Scheme

Generous Annual Leave

Blue Light Discount

Health & Wellbeing Services

Cycle to Work Scheme

Civil Service Sports Club Membership

Qualifications

• Demonstrable communication skills, both verbally and in writing.
• Experience in a customer service environment is desirable.
• Ability to maintain accurate records.

Responsibilities

• Take incident reports from victims of crime.
• Provide advice and support to members of the public.
• Be the first point of contact for visitors.

Skills

Well-developed communication skills

Experience in customer service

Attention to detail

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Location: Malton Police Station

Salary: £26,106 to £28,653 (NYP Scale 4)

Contract: Full time | Permanent

Hours: Monday to Thursday 9am – 5pm and Friday 9am – 4.30pm

Expected course date: 30 March 2026

Closing date: 9am on Wednesday 19 November

North Yorkshire Police are excited to announce we have a current position for a Customer Service Officer to join our dedicated front counter / enquiry desk team. We are also looking to build a holding list for future positions should they arise in the next 12 months.

This role will put you at the heart of local policing assisting members of the public, police officers, and police staff with a wide range of services. This is a very demanding and challenging role, but it is an exceptionally varied, interesting, and rewarding opportunity to support your local community.

As a Customer Service Officer, you will look to provide a high-quality service to colleagues and members of the public. Other responsibilities will include:

• Taking incident reports from victims of crime.
• Providing advice and support to members of the public on a variety of enquiries.
• Being the first point of contact for all visitors to the police station.
• Completing court-ordered registrations and managing bail appointments.
• Handling surrendered firearms and weapons.
• Processing seized vehicle releases.
• Undertaking a wide range of administrative duties including handling cash and sensitive material, processing alarm applications, taking switchboard calls, responding to digital live chats, and processing online reports of crime.

To be successful in this role you will have:

• Well-developed communication skills, demonstrable both verbally and in writing.
• Previous experience of using Microsoft Office packages such as Excel, Word, and Outlook.
• Good attention to detail and the ability to maintain accurate records.
• Experience of working in a customer service environment is desirable, however we do provide training and development on these skills.

Why Join Us?

Working for the emergency services is both meaningful and impactful. At North Yorkshire Police, we’re committed to helping colleagues reach their full potential in a fair, inclusive, and supportive environment. We value diverse perspectives and actively promote staff wellbeing so everyone can thrive. Please visit our website to learn more about our organisation.

We’re also proud to provide a comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth:

• Local Government Pension Scheme– secure and competitive retirement planning
• Salary Sacrifice Car Scheme– access to affordable vehicle leasing options (NHS Fleet Solution)
• Generous Annual Leave– 24 days rising to 30 with length of service, plus bank holidays
• Blue Light Discount– enjoy savings at major retailers and services
• Access to Trade Union Membership– opportunity to join UNISON
• Inclusion & Diversity Networks– connect with colleagues and contribute to a culture of belonging
• Health & Wellbeing Services– access to resources that support your physical and mental health
• Cycle to Work Scheme – Save money on bikes and accessories
• Civil Service Sports Club (CSSC) Membership – Access to discounted sports & leisure, activities.

To be considered for this role, applicants must meet the following requirements:

• You must have the right to work in the UK, with no restrictions on your employment
• Internal applicantsmust have successfully completed their probation period
• Meetresidency requirementsfor vetting:

• RV Level Vetting– minimum 3 years UK residency

Your Application

North Yorkshire Police is an equal opportunity employer. We are committed to creating an inclusive and supportive working environment. If you require anyreasonable adjustmentsduring the recruitment process or within your role, please declare this within your online application. A member of our team will contact youprior to your interviewto ensure appropriate support is in place.

Safer Recruitment

North Yorkshire Police is committed to safeguarding and promoting the welfare of children and vulnerable adults. Safeguarding is a core part of our recruitment process, and we expect all applicants to share this commitment. All successful candidates will undergo a thorough recruitment process and must obtain satisfactory pre-employment clearances before commencing employment, including satisfactoryVetting or DBS checks, references, and a medical assessment, including absence history. Adherence to our safeguarding policies and procedures is essential.

Ready to Apply?

As part of our selection process, we’ll assess your skills and experience against the requirements of the role. We therefore encourage you to take your time to tailor your application, ensuring your responses align with the job advert and role profile.

Interviews are scheduled to take place

Monday 1 & Tuesday 2 December 2025

We look forward to receiving your application!