Customer Service Officer - Local Council, Somerset (Contract)

Brackenberry; Yeovil; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local authority service provider is looking for a Customer Service Officer in Yeovil. This role involves being the first point of contact for residents seeking advice and guidance. The role combines face-to-face, telephonic, and online support, requiring a dynamic approach to customer service. Applicants should demonstrate strong interpersonal skills and the ability to handle difficult customer interactions professionally. Immediate availability and a right to work in the UK are essential for applicants.

Qualifications

• Proven ability to listen actively and engage with empathy in customer interactions.
• Strong interpersonal skills for effective face‑to‑face and telephone communication.
• Ability to remain calm and professional under challenging customer situations.
• Good fundamental computer skills and ability to learn new systems quickly.
• Proactive approach with enthusiasm to understand various Council services.

Responsibilities

• Serve as the initial contact for customers in the office and remotely.
• Assist customers with online digital solutions for self‑service.
• Log and manage customer information and enquiries accurately.
• Work primarily from the main office and Customer Service Point in Yeovil.
• Handle sensitive and complex customer interactions with resilience and professionalism.

Skills

Active listening

Interpersonal skills

Empathy

Verbal communication

Technical proficiency

Problem-solving

Job description

A local authority service provider is looking for a Customer Service Officer in Yeovil. This role involves being the first point of contact for residents seeking advice and guidance. The role combines face-to-face, telephonic, and online support, requiring a dynamic approach to customer service. Applicants should demonstrate strong interpersonal skills and the ability to handle difficult customer interactions professionally. Immediate availability and a right to work in the UK are essential for applicants.