Customer Service Officer | Cumnock

AGnVET Services Group; Cumnock; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading agribusiness company in Cumnock is seeking a Customer Service Officer (CSO) to enhance retail service experiences. You'll be responsible for order processing, customer relations, and stock control, requiring strong customer service skills and at least 2 years of experience in retail or warehousing. This role offers flexible working arrangements, development support, and more.

Benefits

Flexible working arrangements

Career experiences and personalized development support

Employee Assistance Program

Discounted health insurance

$1,500 employee referral bonuses

Salary sacrifice to superannuation

Paid Parental Leave

Qualifications

• Minimum 2 years retail or warehouse experience.
• Ability to build successful customer relationships.
• Current valid driving licence.

Responsibilities

• First point of contact for retail sales and enquiries.
• Processing orders and invoicing.
• Assist with stock control and inventory monitoring.

Skills

Customer service skills

Interpersonal and communication skills

Problem-solving ability

Education

Cert III in Retail

Tools

Microsoft Office

Point of Sale Transactions

Job description

Customer Service Officer (CSO) – Cumnock

• Play a pivotal role in providing exceptional retail service to our customers
• Great opportunity for career growth
• Work in a strong rural sector-based business

About the Role

This is an exciting opportunity for an individual with proven customer service skills within retail and/or warehousing environments. Your main responsibilities will include:

• First point of contact for retail sales and enquiries;
• Receiving and storing of incoming goods;
• Order processing including point of sale and invoicing;
• Picking and packing of outgoing goods to customers and store transfers;
• Assist with stock control including inventory monitoring and stocktakes;
• Building excellent customer relationships;
• Champion safety and compliance requirements;
• General duties supporting the branch in the day-to-day operations

About You

• Cert III in Retail or minimum 2 years retail or warehouse experience;
• Computer literacy: Basic level Microsoft Office (eg Outlook, Word and Excel, Point of Sale Transactions and financial software;
• Well-developed interpersonal and communication (listening, written and verbal) skills, including the ability to work with a diverse range of people;
• Ability to work successfully both autonomously and as part of a team;
• Ability to problem solve, as appropriate to role and responsibility level;
• Excellent customer service skills – the ability to build successful relationships and to exceed a customer’s expectations;
• Current valid driving licence;
• A self-starter with the ability to work successfully autonomously as well as part of a team when required.

Desirable:

• Forklift licence (or willingness and ability to obtain);
• Experience in the agricultural industry;
• Inventory management experience.

About Us

AGnVET is an Australian owned independent agribusiness, providing rural supplies and services. Established in Forbes NSW in 1915, they have over 70 branches located throughout the Eastern States and their iconic brands include AGnVET, IK Caldwell AGnVET, Wheelhouse AGnVET, AGnVET Rural and specialist water and irrigation business Darling Irrigation.

Our Benefits

Work for a leading agribusiness that has a diverse range of products and services that are brought to life by talented and hardworking people who are passionate about the agricultural industry. All of which makes AGnVET a rewarding employer. We also offer:

• Flexible working arrangements
• Career experiences and your personalised development support
• Employee Assistance Program
• Wellbeing benefits including vaccinations and discounted health insurance
• $1,500 employee referral bonuses
• Salary sacrifice to superannuation
• Paid Parental Leave

Apply Now

This is a great opportunity to join a dynamic company that has a long history and exciting future. If this role sounds of interest to you and you want to work with a leading Australian independent agribusiness, we are keen to speak to you. Please apply with your resume and cover letter addressing the above criteria.

The AGnVET thanks all applicants, however, only those to be interviewed will be contacted.

You must have the right to live and work in this location to apply for this job.