Customer Service Officer, Coutts

NatWest Group; Southend-on-Sea; On-site; GBP 32,000; Full time

Job summary

A leading financial services provider in Southend-on-Sea is looking for a Customer Service Representative to deliver outstanding service and support customers with their financial arrangements. Responsibilities include handling queries and maintaining accurate records. Ideal candidates will have strong numerical and problem-solving skills, with experience in banking. The role offers a competitive salary of £31,995 per annum with flexible benefits.

Benefits

Retirement contribution

Flexible reward programme including healthcare and lifestyle benefits

Qualifications

• Experience in delivering outstanding customer service in a banking or financial services environment.
• Ability to work under pressure and prioritise tasks.
• Awareness of data protection and FCA regulations.

Responsibilities

• Complete processes to provide customers a seamless experience.
• Deliver good customer outcomes and review their needs.
• Handle customer queries efficiently.
• Maintain accurate customer records.

Skills

Customer service excellence

Numerical skills

Problem-solving

Attention to detail

Organisational skills

Tools

Microsoft Excel

Job description

What you’ll do

We’re looking for someone who can put the customer at the heart of everything they do. This means you’ll be going the extra mile, helping our customers meet their financial arrangements and goals and educating them in the different ways they can do their banking. You’ll be their first point of contact, so it’s vital that you deliver outstanding service, every time.

Day-to-day, you’ll be:

• Accurately completing processes and procedures, providing our customers with a seamless and positive experience
• Taking the correct actions to deliver good customer outcomes, regularly reviewing their needs
• Dealing with customer queries in full and on time, referring any to other teams and colleagues where necessary
• Updating customer information to make sure accurate records are maintained

The skills you’ll need

You’ll bring your experience of delivering outstanding customer service and exceeding expectations in a private banking or financial services environment. With strong planning and organisational skills, you’ll be able to work well under pressure, prioritise your tasks and deliver to deadlines.

You’ll also need:

• Good numerical and problem-solving skills and attention to detail
• An awareness of data protection, money laundering and FCA regulations
• Good knowledge of Microsoft Office, especially Microsoft Excel

You’ll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you’re ready and have mastered your current role, we’ll help take your career to the next level.

How we’ll reward you

Salary: £31,995 per year (pro rata for part time hours worked)

You’ll join on a competitive salary of £31,995 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.