Customer service officer

Gap Personnel; Yeovil; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A leading staffing agency is seeking a dedicated individual for a customer service role in Yeovil, UK. The successful candidate will deliver exceptional support to Somerset residents, handling inquiries across various council services. Key qualifications include outstanding customer service, strong communication, and confidence in IT. This temporary position requires a mix of in-office and remote work, making it suitable for those who are adaptable and keen to provide excellent service.

Qualifications

• Exceptional listening, empathy, and kindness essential.
• Ability to handle sensitive and emotive situations.
• Comfortable with learning new systems and using multiple technologies.

Responsibilities

• Deliver front-line support for residents via various channels.
• Handle high-volume enquiries with confidence.
• Guide customers through digital self-service options.
• Provide accurate advice across multiple council services.

Skills

Outstanding customer service skills

Excellent communication skills

Confidence and resilience

Strong IT skills

Positive, calm, and problem-solving mindset

Job description

About the Role

Are you passionate about delivering exceptional customer service? Join our clients dedicated Customer Service team as the first point of contact for residents of Somerset. This role combines face-to-face support, telephony, and digital assistance, helping customers access Somerset Council services with ease.

You’ll provide quality advice and guidance across a wide range of services, including Council Tax, Waste, Benefits, Highways, Transport, Planning, Licensing, Adult Social Care, Children’s Services, and more. With an increased focus on digital solutions, you’ll help customers self-serve online while ensuring every interaction is professional, empathetic, and effective.

What You’ll Do

• Deliver front-line support for residents via face-to-face, telephone, and online channels.
• Handle high-volume enquiries with confidence and professionalism.
• Guide customers through digital self-service options.
• Provide accurate advice across multiple council services.

What We’re Looking For

• Outstanding customer service skills – listening, empathy, and kindness.
• Excellent communication skills – both face-to-face and over the phone.
• Confidence and resilience – able to manage sensitive and sometimes emotive situations.
• Strong IT skills – comfortable learning new systems and using multiple technologies.
• Positive, calm, and problem-solving mindset – eager to learn and adapt.

This is a temporary role for 12 weeks initially. You will work 2/3 days in the office and the others from home.