Customer Service Officer

Nuco Solutions Ltd; England; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading service company in the UK is seeking a dedicated Customer Service Operative to join their busy call centre team in Cheam. The role involves delivering exceptional customer service, managing appointments, and supporting engineers on gas service contracts. Ideal candidates will have strong communication skills and experience in a customer service environment. The position is full-time, offering professional development opportunities and a supportive work culture.

Benefits

Role-specific training

Mental health support

Cycle-to-work scheme

Increased annual leave with service

Qualifications

• Ability to work effectively in a busy, fast-paced environment.
• Calm and professional approach when handling challenging calls.
• Excellent verbal and written communication skills.
• Previous experience in a call centre or customer service environment preferred.

Responsibilities

• Deliver exceptional standards of customer service.
• Handle inbound and outbound calls from customers and engineers.
• Plan and manage engineers' daily schedules.
• Book and manage service appointments.
• Approve engineers' timesheets and support diary management.

Skills

Strong communication skills

Organizational skills

Calm under pressure

Initiative

Job description

Job Description

Location: Cheam
Salary: GBP25,000 - GBP26,500 P/A
Hours: Monday Friday, 8am 6pm (one Saturday per month on a rota basis, with optional overtime available until 8pm)
Job Type: Full time, Perm

Nuco Solutions are recruiting for a Customer Service Operative to join a busy call centre team, working on domestic gas service contracts.

This is a great opportunity for someone with strong communication skills and a passion for providing outstanding customer service. You ll be working as part of a supportive and professional team, ensuring both customers and engineers receive a friendly, efficient, and high-quality experience every time.

Main Responsibilities

• Deliver exceptional standards of customer service and ensure all interactions meet right first time standards
• Handle inbound and outbound calls from customers, engineers, and clients
• Plan and manage engineers daily schedules and appointments
• Book and manage service appointments in line with contract requirements
• Approve engineers timesheets and support diary management
• Monitor and action escalation reports
• Provide administrative support to the gas department as needed

Requirements

• Ability to work effectively in a busy, fast-paced environment
• Calm and professional approach when handling challenging calls
• Excellent verbal and written communication skills
• Previous experience in a call centre or customer service environment (preferred)
• Experience within the gas or home maintenance industry (desirable but not essential)
• Strong organisational skills and attention to detail
• Initiative, reliability, and a proactive work ethic
• Willingness to learn and develop

Benefits

• Role-specific training and ongoing development opportunities
• Excellent staff retention and internal progression culture
• Supportive working environment with strong team values
• Equal opportunities employer
• Mental health support and resources
• Cycle-to-work scheme
• Annual leave increases with length of service
• Open-door management culture
• Living Wage employer recognition