Customer Service Officer

Alstom; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading transport company in East Midlands is seeking a Customer Service Specialist. In this role, you will ensure seamless order management while collaborating closely with procurement, sales, and finance teams. Candidates should have a degree in Business Administration or a related field, along with experience in customer service processes. This position offers a dynamic work environment and opportunities for career advancement.

Benefits

Dynamic reward package

Development through award-winning learning

Inclusive working environment

Qualifications

• Experience in customer service or supply chain operations.
• Familiarity with Service Level Agreements (SLAs).
• Ability to manage multiple tasks and priorities.

Responsibilities

• Monitor and resolve blocked order lines.
• Perform monthly reconciliations with customers.
• Lead first-level resolution for payment queries.

Skills

Customer service processes

Order management

Analytical skills

Persuasive communication

Organizational skills

Education

Degree in Business Administration, Supply Chain, or related field

Tools

SAP

Job description

Req ID:494508

Location: Derby Appointment Basis: Permanent Apply by: 24/11/25 Salary: circa £32k+ (DOE)+ Benefits

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Your future role

Take on a new challenge and apply your customer service expertise in a new innovative field. You will work alongside collaborative and initiative-taking team mates. You'll play a key role in ensuring seamless order management and customer satisfaction. Day-to-day, you’ll collaborate closely with teams across the business (procurement, sales, and finance), monitor and resolve blocked orders and purchase requisitions, and much more.

We will look to you for:

• Monitoring and resolving blocked order lines and blocked Purchase Requisitions (PREQs).
• Performing monthly reconciliations with customers unless alternative arrangements are agreed.
• Conducting daily reviews of PREQs for consumables and repairs to ensure timely material availability.
• Leading first-level resolution for aged debt and payment queries.
• Managing first-level resolution of Non-Conformance Reports (NCRs).
• Obtaining Requests for Quotation (RfQs) and commercial offers from suppliers.
• Undertaking pricing within your delegated authority and assisting in preparing responses to Pre-Qualification Questionnaires (PQQs).
• Supporting the tendering process by coordinating and recording progress from “Win/No-Go” through approval to final submission, using company standard processes and tools.
• Acting as a liaison between the customer and internal functions.
• Providing regular and ad hoc reports to support order visibility and performance tracking.

All about you

• Degree in Business Administration, Supply Chain, Customer Service, or a related field.
• Experience or understanding of customer service processes, order management, and supply chain operations.
• Knowledge of Service Level Agreements (SLAs) and key performance metrics.
• Familiarity with ERP systems such as SAP or similar platforms.
• Persuasive communication and people skills to consult effectively with customers and internal teams.
• Analytical and critical thinking skills to investigate root causes and resolve issues.
• Diligence and organisational skills to manage multiple tasks and priorities.
• Ability to work collaboratively across cross-functional teams.
• An initiative-taking mindset with a focus on continuous improvement and efficiency.
• Resilience and adaptability to thrive in a dynamic and challenging environment.

Things you will enjoy

• Collaborate with transverse teams and helpful colleagues.
• Work with cross-functional teams to ensure seamless communication, alignment, and customer satisfaction.
• Progress towards becoming a trusted expert in customer service operations and advancing your career within a global organization.
• Utilise our supportive and innovative working environment.
• Contribute to innovative projects.
• Steer your career in whatever direction you choose across functions and countries.
• Benefit from our investment in your development, through award‑winning learning.
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You do not need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you will be proud.

If you are up for the challenge, we would love to hear from you!

Important to note

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.

Job Type: #LI-CC1