Customer Service Officer

Teaching Vacancies; Bolton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A distinguished secondary school in Bolton seeks a talented individual for a business support role. The successful candidate will provide exceptional service to pupils and staff, requiring organisational skills and a strong customer service background. Applicants must hold an NVQ Level 1/Level 2 qualification or equivalent, alongside experience in administrative roles within educational settings. The school values safeguarding and is committed to fostering a positive learning environment.

Qualifications

• Good level of literacy and numeracy skills to GCSE standard or experience in relevant discipline.
• Experience in an administrative/reception role.
• Experience of working within an educational environment.
• Knowledge of IT software packages and its application in schools.

Responsibilities

• Provide an exceptional business support service to pupils, teachers, and stakeholders.
• Develop relationships across the school community.

Skills

Organisational skills

Customer service experience

Interpersonal skills

Technical skills

Education

NVQ Level 1/Level 2 or equivalent qualification

GCSE standard literacy and numeracy

Tools

MS Office

Job description

Who we’re looking for

We’re looking for a talented individual to provide an exceptional business support service to our pupils, teachers and wider stakeholders. As a key member of our school’s business support team, your expertise will help to deliver an outstanding learning environment for our young people.

The successful candidate will be a committed team player with excellent organisational and specialist technical skills. You will have extensive experience of delivering outstanding customer service and possess the ability to develop relationships across our school and the Star community.

Requirements

• A NVQ Level 1/Level 2 or equivalent qualification. Good level of literacy and numeracy skills to GCSE standard or experience in relevant discipline.
• Experience in an administrative/reception role.
• Experience of working within an educational environment.
• Knowledge of IT software packages, e.g. MS Office and data bases and its application in schools.
• Understanding of relevant processes and systems in use within schools to deliver effective customer care.

What the school offers its staff

About Eden Boys' School, Bolton

Eden Boys’ School, Bolton is a Muslim faith-based secondary school for boys, which welcomes pupils from all faiths and none. We opened in 2014 and, like all Star schools, we have a leadership specialism. We were graded as ‘Outstanding’ in all areas by Ofsted during our first inspection in May 2017.

We have an exemplary reputation for excellence in every aspect of school life. We provide a knowledge-based academic curriculum alongside a rich and diverse leadership programme that grows character and inspires charitable and social action. Our pursuit of educational excellence is based upon our fundamental belief that every pupil has the capacity to become a successful and inspirational leader.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children. You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.