Customer Service Officer

FNZ Group; Bolton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial technology firm is seeking a Customer Service Officer in Bolton to deliver exceptional service and support customers in understanding their financial products. This full-time role offers flexible shift options, a competitive salary, and a commitment to full training for career growth. Ideal candidates will have a passion for customer service, strong communication skills, and attention to detail. Join a supportive team environment and make a real impact in the world of financial technology.

Benefits

Flexible shift options

Career development opportunities

Structured training programme

Competitive salary and benefits

Inclusive working environment

Qualifications

• Confidence using phones, chat tools, and computer systems.
• Previous experience in a customer-facing or contact center role preferred.
• Financial services experience is helpful, but not essential.

Responsibilities

• Help customers understand financial products and navigate online platforms.
• Handle inbound customer calls with care, accuracy, and empathy.
• Record and manage customer interactions in line with service levels.
• Suggest improvements to enhance the customer experience.

Skills

Passion for great customer service

Strong verbal and written communication skills

Attention to detail

Ability to multitask

Job description

Overview

Customer Service Officer — Bolton — 9 month initial FTC — Full-time

£Competitive + benefits + full training

Are you passionate about delivering brilliant customer service? Looking for a role where you’ll be supported, trained and given opportunities to grow?

We’re hiring Customer Service Representatives to join our friendly, collaborative team in Bolton. Whether you’re just starting out or bringing previous contact centre or financial services experience, this is your chance to make a real impact in a global company with people-first values.

We offer flexible working patterns, full training, and a great team environment — plus the opportunity to learn about the fast-moving world of financial technology.

Responsibilities

• As a key point of contact for our customers, you’ll be helping people understand their financial products and navigate our online platforms with ease. You’ll deliver exceptional service via telephone channels, always with professionalism and a personal touch.
• Day to day, you’ll :
• Handle inbound customer calls with care, accuracy, and empathy
• Guide users through their financial accounts and online services
• Record and manage customer interactions in line with service levels
• Suggest improvements to enhance the customer experience
• Attend regular training and coaching sessions to grow your knowledge
• Work closely with your teammates and team leaders to meet shared goals
• You’ll be supported with a full induction and training programme, and we’ll give you everything you need to succeed.

What we’re looking for

• This is a people-focused role that’s perfect for someone who’s confident, friendly and eager to make a difference for customers.
• You’ll need :
• A passion for great customer service
• Strong verbal and written communication skills
• A high level of attention to detail
• Confidence using phones, chat tools and computer systems
• The ability to multitask in a fast-paced environment
• Previous experience in a customer-facing or contact centre role (preferred)
• Financial services experience is helpful, but not essential

Why join FNZ?

At FNZ, we’re transforming the way the world manages wealth — and that starts with our people. You’ll join a global fintech business with a welcoming, supportive culture and real career progression.

Here’s what you can expect :

• Flexible shift options between 8am and 6pm
• Opportunities for career development and progression into other teams
• A structured training programme and dedicated support
• Competitive salary and benefits package
• A modern, inclusive working environment
• The chance to join a growing global business with purpose

Ready to make a difference with every customer interaction?

Apply today to become a Customer Service Representative at FNZ and build a career that works for you.