Customer Service Officer

We Manage Jobs(WMJobs); Atherstone; On-site; GBP 20,000 - 30,000; Full time

Job summary

A local council is seeking a Customer Services Officer to efficiently handle customer enquiries across various platforms. The ideal candidate will have excellent communication skills, the ability to work under pressure, and is educated to GCSE level. Experience in customer service is essential. This role offers an excellent employment package including generous annual leave and flexible working options.

Benefits

Generous annual leave allowance

Local Government Pension Scheme

Flexible working options

Learning and development opportunities

Cycle to Work scheme

Qualifications

• Experience in a customer service environment.
• Ability to talk and type simultaneously.
• Ability to relay complex information in a customer-friendly way.

Responsibilities

• Handle customer enquiries via phone.
• Interact with officers on the Virtual Reception Desk.
• Resolve customer queries at the first point of contact.

Skills

Excellent communication skills

Ability to work under pressure

High levels of accuracy in data input

First rate IT skills

Education

GCSE level or equivalent

Job description

Customer Services Officer
37 hours per week worked between 08:25 and 17:00 Monday to Friday

Working in the Contact Centre is a busy and demanding role which requires the ability to deal effectively with customer enquiries for all council services via the telephone. The role includes face to face interaction with Officers working for periods of time on our Virtual Reception Desk and brief exposure to email, social media contacts and web chat. The aim of the service is to resolve customer queries at the first point of contact. This is a fast evolving working environment where changes take place at short notice so the ability to adapt and learn as you work and to demonstrate a flexible and positive attitude to change is essential. The role requires being able to use multiple software applications and to be able to talk and type simultaneously. High levels of accuracy of data input are also required.

With experience of working within a customer service environment as part of a dedicated team, you will ensure the delivery of a first class and professional front line service. You will have excellent communication and listening skills, the enthusiasm to provide exceptional customer service and the ability to work efficiently under pressure. Educated to GCSE level or equivalent, you will be an excellent communicator with first rate IT skills and the ability to relay complex information in a customer friendly way. Whilst a ‘can do’ attitude is essential, full training will be given.

The Council offers an excellent employment package with:

• Generous annual leave allowance (including statutory Bank Holidays and 4 extra statutory days)
• Local Government Pension Scheme, with an employer contribution rate of 20.5%
• Flexible working (including hybrid working) available for certain roles
• Learning and Development opportunitiesFamily Friendly PoliciesGenerous compassionate leaveCycle to Work schemeand more

The post is subject to the requirements of the HMG Baseline Personnel Security Standard check, which involves a basic DBS Disclosure satisfactory to North Warwickshire Borough Council, and as such, appointment will be conditional upon the receipt of a satisfactory response to a check of criminal records via the Disclosure & Barring Service, before the appointment is confirmed. A Basic check will contain details of convictions and conditional cautions considered to be ‘unspent’ under the terms of the Rehabilitation of Offenders Act 1974.

If this role interests you, please visit Jobs – North Warwickshire Borough Council. Select the vacancy and click 'Apply for this job’ button - we'd love to hear from you.

Please note that we only accept completed online application forms and do not accept CVs as a method of application for this vacancy.

If you experience difficulties or need assistance with submitting your online application, please contact the HR team at [e-mail]

For an informal discussion about the post, please contact Teresa Anderson on 01827 719449 or Claire Cox on 01827 719431.

The closing date for the receipt of applications is Wednesday 29th October 2025.