Customer Service Office Manager

Thomas Gray Ltd; Redhill; On-site; GBP 30,000 - 40,000; Full time

Job summary

A reputable residential developer is seeking a Customer Service Office Manager for a temporary position in Redhill. The role involves leading a high-performing customer service team and overseeing daily operations. Candidates should have experience in customer service management and be proficient in CRM systems like Microsoft Dynamics. This opportunity is perfect for those passionate about improving customer experiences.

Qualifications

• Experience in customer service management within the residential development sector.
• Skilled at managing people, priorities, and pressure.
• Confident and approachable, with a natural ability to motivate others.

Responsibilities

• Lead, support, and inspire the Customer Service team.
• Oversee day-to-day operations and monitor performance.
• Manage and track subcontractor performance.

Skills

Customer service management

Team leadership

CRM systems proficiency

Tools

Microsoft Dynamics

Job description

Overview

We are looking for a confident, outgoing, and proactive Customer Service Office Manager on a 3-6 month temporary basis in Redhill. This is an excellent opportunity to take ownership of a high-performing customer service function within a respected residential developer.

Responsibilities

• Lead, support, and inspire the Customer Service team to deliver a consistent, high-quality experience.
• Oversee day-to-day operations, allocating workloads effectively and monitoring performance against targets.
• Regularly review open cases and ensure timely resolution of all issues within agreed SLAs.
• Manage and track subcontractor performance, addressing poor delivery and maintaining strong working relationships.
• Collaborate closely with Build, Sales, and Commercial teams to enhance the customer journey and satisfaction scores.

About You

• You\'ll be: Confident, approachable, and naturally good at motivating others.
• Skilled at managing people, priorities, and pressure with calm efficiency.
• Experienced in customer service management within the residential development sector.
• Comfortable using Microsoft Dynamics or similar CRM systems.
• Passionate about delivering results and continuously improving the customer experience