Customer Service & Office Administrator, Auto Services

Direct Line Group Careers; Orpington; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading automotive services company in Orpington is seeking an experienced Office Administrator to provide exceptional customer service and manage communications with customers during vehicle repairs. This full-time position offers excellent benefits, including a 9% employer pension contribution and mandatory health and safety compliance. If you thrive in a busy environment and have a passion for customer relations, we invite you to apply.

Benefits

9% employer contributed pension

50% off home, motor, and pet insurance + free breakdown cover

Optional Health and Dental insurance

EV car leasing scheme

Generous holidays

Buy as you earn share scheme

Employee discounts and cashback

Qualifications

• 1+ years of experience in a customer service role.
• Ability to manage customer communications effectively.
• Familiarity with Health and Safety regulations.

Responsibilities

• Deliver high levels of customer contact and communication.
• Ensure completion of service level agreements for repairs.
• Own and manage risks in the repair process.

Skills

Customer service experience

Communication skills

Attention to detail

Job description

A leading automotive services company in Orpington is seeking an experienced Office Administrator to provide exceptional customer service and manage communications with customers during vehicle repairs. This full-time position offers excellent benefits, including a 9% employer pension contribution and mandatory health and safety compliance. If you thrive in a busy environment and have a passion for customer relations, we invite you to apply.