Customer Service & Marketing Executive

Connections Recruitment; Manchester; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading importer and wholesaler in Manchester is looking for a Customer Service & Marketing Executive. This full-time role will involve handling customer inquiries, processing orders, and managing marketing activities including email campaigns and social media content. The ideal candidate will have customer service experience and strong communication skills, with a friendly and proactive approach to customer engagement. A supportive team environment and opportunities for skill growth are offered.

Benefits

Supportive team environment

Early finish every Friday

Skill growth opportunities

Qualifications

• Previous experience in customer service or marketing support.
• Strong written and verbal communication skills.
• Organised, self-motivated, and able to manage multiple tasks.

Responsibilities

• Respond to customer queries via phone and email.
• Process orders and update customer records.
• Create and send email marketing campaigns.
• Manage and update the company website and social media.

Skills

Customer service experience

Microsoft Office

Email marketing platforms

Social media usage

Communication skills

Organizational skills

Friendly attitude

Tools

Email marketing tools (e.g., Mailchimp)

Office software (Word, Excel, Outlook)

Social media platforms (Facebook, Instagram)

Job description

Overview

Customer Service & Marketing Executive required for our client who is based just on the outskirts of Manchester City Centre.

A well-established importer and wholesaler specialising in giftware, home décor, and memorial ornaments that are looking to expand their business are are in need of a proactive and personable Customer Service & Marketing Executive to join their friendly Manchester-based team.

Role Overview

This role combines customer service excellence with hands-on marketing support. You’ll be the first point of contact for customers, helping with enquiries and orders, while also managing marketing activities such as email campaigns, social media content, and product promotions. Alongside this will be the back end management of our website.

Key Responsibilities

Customer Service:

• Respond to customer queries via phone and email in a prompt and professional manner
• Process orders and update customer records accurately including taking payments
• Handle complaints or returns with a positive, solution-focused attitude
• Liaise with warehouse/logistics teams and carriers to ensure timely delivery and resolution of any issues
• Maintain strong product knowledge to assist customers effectively

Marketing Support:

• Creating and sending regular email marketing campaigns
• Manage and update company website plus any social media platforms (Facebook, Instagram, etc.)
• Create basic content for marketing materials (product features, seasonal promotions, etc.)
• Monitor and report on campaign performance and customer feedback
• Support photo shoots or new product launches with content ideas and coordination

What We’re Looking For

• Previous experience in a customer service or marketing support role
• Confident using Microsoft Office (Word, Excel, Outlook)
• Familiarity with email marketing platforms (e.g., Mailchimp etc.)
• Comfortable using social media for business purposes
• Strong written and verbal communication skills
• Organised, self-motivated, and able to manage multiple tasks
• Friendly, approachable, and customer-focused

Desirable but Not Essential

• Experience in wholesale, retail, or home décor sectors
• Basic graphic design skills (e.g., Canva or Photoshop)
• Understanding of CRM or stock management systems

What We Offer

• A supportive and down-to-earth team environment
• Early finish every Friday
• Opportunities to grow your skills in both customer service and marketing

Location: Manchester (Office-Based)

Hours: Monday – Thursday 9:00am–4:00pm, Friday 9:00am–3:00pm

Job Type: Full-Time