Customer Service Manager – Retail Leadership & Training

Morrisons; Haverfordwest; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK supermarket chain is seeking a Customer Service Manager to enhance customer experience and manage a high-performing team. This role involves leading colleagues, ensuring excellent service and availability, and fostering relationships across departments. You will receive excellent training, support, and a competitive salary along with benefits like a bonus and healthcare options. Ideal candidates will have team management experience in a fast-paced environment and a passion for exceptional customer service.

Benefits

Generous bonus

Attractive pension scheme

Private healthcare

Colleague discount

Family friendly policies

Qualifications

• Experience of managing a team in a fast paced environment.
• Ability to build and maintain relationships with key stakeholders.
• Great communicator who can share knowledge and best practices.

Responsibilities

• Lead and empower colleagues to deliver outstanding customer service.
• Ensure market leading availability across the store.
• Manage scheduling, absence, performance, and training.

Skills

Team management

Communication

Relationship building

Adaptability

Job description

A leading UK supermarket chain is seeking a Customer Service Manager to enhance customer experience and manage a high-performing team. This role involves leading colleagues, ensuring excellent service and availability, and fostering relationships across departments. You will receive excellent training, support, and a competitive salary along with benefits like a bonus and healthcare options. Ideal candidates will have team management experience in a fast-paced environment and a passion for exceptional customer service.