Customer Service Manager — Lead Store Teams to Excellence

Morrisons; Tandridge; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK supermarket is seeking a Customer Service Manager to enhance customer satisfaction. You will lead a team to ensure exceptional service and drive performance in a fast-paced environment. Candidates with experience in managing teams and a passion for customer service are encouraged to apply. The role offers competitive salary and an attractive benefits package including bonus, private healthcare, and family-friendly policies.

Benefits

Generous bonus

Attractive pension scheme

Private healthcare

Colleague discount

Maternity and adoption leave policies

Qualifications

• Experience managing a team in a retail or service environment.
• Ability to build relationships with stakeholders.
• Great communicator who shares knowledge effectively.

Responsibilities

• Lead and empower team to deliver outstanding service.
• Manage scheduling and performance within departments.
• Ensure market leading availability across the store.
• Deliver training and develop talent.
• Plan resources thoroughly.

Skills

Team management in fast-paced environments

Effective communication

Relationship building

Adaptability to change

Customer service orientation

Job description

A leading UK supermarket is seeking a Customer Service Manager to enhance customer satisfaction. You will lead a team to ensure exceptional service and drive performance in a fast-paced environment. Candidates with experience in managing teams and a passion for customer service are encouraged to apply. The role offers competitive salary and an attractive benefits package including bonus, private healthcare, and family-friendly policies.