Customer Service Manager in London)

Cast UK Limited; City Of London; On-site; GBP 36,000 - 38,000; Full time

Job summary

A growing distribution business is seeking a passionate Customer Service Manager to lead their team in providing exceptional customer experiences. The ideal candidate will have over 3 years of experience in customer service, strong CRM and order management skills, with proficiency in Excel. This role offers a competitive salary and the chance to shape the future of the customer journey.

Benefits

Performance Bonus

Comprehensive Benefits

Qualifications

• 3+ years' experience in a customer service role within a small business environment.
• B2B distribution experience is advantageous.
• Confidence working with data and excellent attention to detail.

Responsibilities

• Lead, support and develop a high-performing Customer Service Team.
• Oversee order processing, inbound communications, and CRM management.
• Track, analyze and report on Customer Service KPIs to drive team success.

Skills

Customer Service Leadership

CRM Management

Excel Proficiency

Communication Skills

Multitasking

Tools

Sage 50

Job description

Customer Service Manager

£36,000 - £38,000 + Bonus & Benefits

Greenford

Are you a passionate customer service leader who thrives in a fast-paced environment and enjoys making a real impact? This growing distribution business is seeking a driven Customer Service Manager to lead their customer service function and ensure every customer receives an exceptional experience.

The Role

• Lead, support and develop a high-performing Customer Service Team
• Be a key ambassador for the brand, maintaining reputation and customer satisfaction
• Oversee order processing, inbound communications and CRM management
• Track, analyse and report on Customer Service KPIs to drive team success
• Identify retention opportunities and support account growth through proactive engagement
• Manage escalations, courier partner relationships and delivery performance
• Provide sales support to Key Accounts and nurture inbound leads
• Continuously improve processes and systems to enhance service efficiency & customer loyalty

About You

• 3+ years' experience in a customer service role within a small business environment
• B2B distribution experience (advantageous)
• Strong CRM and order management skills; Sage 50 experience beneficial
• Excellent communication skills and strong attention to detail
• Ability to multitask and remain organised under pressure in a fast-moving environment
• Confidence working with data - Excel proficiency is essential
• Languages such as French, German, Spanish or Italian would be a bonus!

What's On Offer

• Competitive salary £38,000 - £40,000
• Performance Bonus
• Comprehensive Benefits
• The chance to shape the future of a growing team and customer journey