Customer Service Manager Harrogate

Unity Resourcing; Harrogate; On-site; GBP 40,000 - 46,000; Full time

Job summary

A reputable healthcare provider is seeking a Customer Service Manager in Harrogate to oversee bookings team operations. You will ensure appointments are scheduled efficiently while delivering excellent customer service. Candidates should have prior bookings or scheduling experience and a proactive approach to problem-solving. This role offers a competitive salary with excellent benefits and is based entirely in-office.

Benefits

28 days annual leave plus an additional day for your birthday

Health cash plan

Qualifications

• Previous experience in a bookings or scheduling role is essential.
• Experience managing diaries and appointment systems with accuracy and efficiency.
• People management experience is required.
• Strong organizational skills and excellent communication skills are a must.

Responsibilities

• Coordinate and monitor daily activities of the bookings team.
• Manage diaries and ensure timely accurate scheduling of appointments.
• Act as the main point of contact for escalated booking issues or client concerns.
• Generate reports and analyze booking trends to improve efficiency.
• Train and support team members to maintain high standards.

Skills

Typing

Data Entry

Customer Service

Basic Math

Computer Skills

Windows

Banking

Upselling

Pricing

Sanitation

Cash Handling

Stocking

Tools

Booking Management Software

Job description

Customer Service Manager

• Salary: 40000 p / a plus excellent benefits including 28 day annual leave stats & an additional day for your birthday and health cash plan.
• Location: Harrogate (office based)

Our client is an independent private healthcare provider with an excellent reputation who provide a high quality service for patients and NHS contracts. They are seeking a Customer Service Manager to oversee the daily operations of their bookings team. You will play a key role in ensuring appointments are scheduled efficiently and that the booking process runs smoothly whilst delivering excellent customer service. This role involves liaising with clients team members managers and senior leadership to deliver excellent service.

Key Responsibilities

• Coordinate and monitor daily activities of the bookings team.
• Manage diaries and ensure timely accurate scheduling of appointments.
• Act as the main point of contact for escalated booking issues or client concerns.
• Maintain and update booking systems and databases.
• Generate reports and analyse booking trends to improve efficiency.
• Train and support team members to maintain high standards.
• Work closely with other departments to align bookings with business goals.

Candidate requirements

• Previous experience in a bookings or scheduling role (essential)
• Experience managing diaries and appointment systems with accuracy and efficiency.
• People management experience
• Proficiency with booking or diary management software
• Strong organisational skills.
• Excellent communication skills.
• Ability to work effectively under pressure and meet deadlines.
• A proactive problem-solving approach and a team player attitude.
• Ability to manage conflicting priorities and work under pressure
• Experience generating reports and analysing booking or operational data to support process improvements.
• Experience working in a healthcare or service-oriented environment is desirable.

Apply via the link or contact Unity Resourcing for more information.

Required Experience

Manager

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type: Full-Time

Experience: years

Vacancy: 1