Customer Service Manager - Fixings & Fastenings

Mitchell Maguire; Foots Cray; On-site; GBP 30,000 - 33,000; Full time

Job summary

A leading company in the construction accessories sector seeks a Customer Service Manager in Foots Cray. The role requires 2+ years of B2C customer service experience, strong technical knowledge of fastenings and tools, and a commitment to customer satisfaction. You will manage customer queries and oversee significant order values, working Monday to Friday and enjoying benefits like a pension and annual leave.

Benefits

Pension

22 days annual leave

Bonus based on KPI

Qualifications

• 2+ years of experience in a B2C customer service position.
• Experience in a construction-related field is advantageous.
• Strong focus on customer happiness and satisfaction.

Responsibilities

• Manage customer service for a range of fastenings and tools.
• Respond to technical inquiries and complaints effectively.
• Coordinate with teams across the company on service issues.
• Oversee orders ranging from £5 to £4,000,000.

Skills

B2C customer service experience

Technical knowledge of fastenings and tools

Customer satisfaction focus

Willingness to learn

Job description

Overview

Customer Service Manager - Fastenings | Location: Kent | Salary: £30,000 - £33,000 (Bonus based on KPI) | Schedule: Monday - Friday | Benefits: Pension, 22 days annual leave

Responsibilities

• Customer Service Manager position dealing with a range of fastenings, fixings, hand tools, site equipment and PPE.
• Respond to inbound queries with technical knowledge and advice
• Receive and respond to complaints in a timely and effective manner
• Manage orders and provide relevant communication to customers
• Assess and manage any service escalations as required
• Liase with other teams and location across the company
• Looking after order values ranging between £5-£4,000,000

Qualifications

• Must have experience 2+ years within B2C customer service role
• Ideally have experience worked in related construction background such as fastenings, fixings, hand tools, site equipment and PPE
• Strong focus on customer satisfaction
• Have a willingness to learn the technicalities of different products