Customer Service Manager - Fixings & Fastenings

Mitchell Maguire; City Of London; On-site; GBP 30,000 - 33,000; Full time

Job summary

A leading supplier company in the City of London is seeking a Customer Service Manager. This role involves managing customer inquiries related to fastenings and tools, ensuring satisfaction, and resolving issues effectively. Candidates should have over 2 years of B2C experience and a willingness to learn about various products. The role offers a salary of £30,000 - £33,000, with additional bonuses based on KPIs.

Benefits

Pension

22 days annual leave

Qualifications

• Must have experience 2+ years within B2C customer service role.
• Strong focus on customer satisfaction.
• Willingness to learn technicalities of different products.

Responsibilities

• Manage a range of fastenings, fixings, hand tools, and site equipment.
• Respond to inbound queries with technical knowledge and advice.
• Handle complaints effectively and manage orders.

Skills

Customer service experience

Technical product knowledge

Problem resolution

Team leadership

Job description

Overview

Customer Service Manager – Fixings & Fastenings

Job Title: Customer Service Manager – Fastenings

Job reference Number: (phone number removed)

Industry Sector: Customer Service, Customer Service Manager, Sales Support, Order Processing, Account Management, Team Leadership, Trade Counter, Builders Merchants, Construction Supplies, Fastenings, Fixings, Site Consumables, Tools and Equipment, Industrial Supplies, Hardware Distribution, Stock Control, Logistics, Supplier Liaison, Procurement Support, B2B Service, Manufacturing, Distribution

Location: Kent

Remuneration: £30,000 - £33,000 (Bonus based on KPI)

Schedule: 0800–1800 Monday – Friday

Benefits: Pension, 22 days annual leave

Responsibilities

• Customer Service Manager position dealing with a range of fastenings, fixings, hand tools, site equipment and PPE.
• Respond to inbound queries with technical knowledge and advice
• Receive and respond to complaints in a timely and effective manner
• Manage orders and provide relevant communication to customers
• Assess and manage any service escalations as required
• Liase with other teams and location across Selkent
• Looking after order values ranging between £5-£4,000,000

Qualifications

• Must have experience 2+ years within B2C customer service role
• Ideally have experience worked in related construction background such as fastenings, fixings, hand tools, site equipment and PPE.
• Strong focus on customer satisfaction
• Have a willingness to learn the technicalities of different products.