Customer Service Manager - Booking Operations Lead

Unity Resourcing; Harrogate; On-site; GBP 40,000 - 46,000; Full time

Job summary

A reputable healthcare provider is seeking a Customer Service Manager in Harrogate to oversee bookings team operations. You will ensure appointments are scheduled efficiently while delivering excellent customer service. Candidates should have prior bookings or scheduling experience and a proactive approach to problem-solving. This role offers a competitive salary with excellent benefits and is based entirely in-office.

Benefits

28 days annual leave plus an additional day for your birthday

Health cash plan

Qualifications

• Previous experience in a bookings or scheduling role is essential.
• Experience managing diaries and appointment systems with accuracy and efficiency.
• People management experience is required.
• Strong organizational skills and excellent communication skills are a must.

Responsibilities

• Coordinate and monitor daily activities of the bookings team.
• Manage diaries and ensure timely accurate scheduling of appointments.
• Act as the main point of contact for escalated booking issues or client concerns.
• Generate reports and analyze booking trends to improve efficiency.
• Train and support team members to maintain high standards.

Skills

Typing

Data Entry

Customer Service

Basic Math

Computer Skills

Windows

Banking

Upselling

Pricing

Sanitation

Cash Handling

Stocking

Tools

Booking Management Software

Job description

A reputable healthcare provider is seeking a Customer Service Manager in Harrogate to oversee bookings team operations. You will ensure appointments are scheduled efficiently while delivering excellent customer service. Candidates should have prior bookings or scheduling experience and a proactive approach to problem-solving. This role offers a competitive salary with excellent benefits and is based entirely in-office.