Customer Service Manager - Aylesbury

Purosearch; United Kingdom; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading care provider in Aylesbury is seeking a Care Home Customer Service Manager/Sales Manager to join their team. The ideal candidate will have proven sales experience in the care sector, excellent communication skills, and a passion for helping families find the right care solutions. This full-time role offers a competitive base salary of circa £45,000 with an uncapped commission structure. Join us to make a real difference in the lives of older people.

Benefits

Competitive salary

Excellent commission structure

Supportive company culture

Ongoing professional development

Qualifications

• Proven sales experience within the care home or private care sector.
• A successful track record in selling care home placements.
• A full UK driving licence.

Responsibilities

• Manage and respond promptly to all new enquiries.
• Build trusted relationships with prospective residents and families.
• Conduct care home tours and consultations.
• Achieve and exceed occupancy and sales targets.
• Develop and maintain strong community links.

Skills

Sales experience in the care home sector

Excellent communication skills

Relationship-building skills

Results-driven attitude

Professional presentation

Job description

Care Home Customer Service Manager / Care Home Sales Manager – Care Home Company

Location: Aylesbury, Buckinghamshire

Salary: Circa £45,000 + Excellent Commission (£400 per placement) – Circa £65k OTE – Uncapped commission

Employment Type: Full-time, Permanent

About the Role

We are seeking an experienced and motivated Customer Service / Sales Manager to join a leading Care Home Group in the Aylesbury area. This is an exciting opportunity for a passionate sales professional with a background in the care home or domiciliary care sector to play a key role in growing occupancy and strengthening our brand reputation locally.

You will be responsible for converting enquiries into admissions, supporting families through the decision-making process, and ensuring every prospective resident receives a caring, professional, and responsive service.

Key Responsibilities

• Manage and respond promptly to all new enquiries from web, phone, and local advertising.
• Build trusted relationships with prospective residents, families, and healthcare professionals.
• Conduct care home tours and consultations, showcasing the quality and ethos of our services.
• Achieve and exceed occupancy and sales targets through effective lead management and follow-up.
• Develop and maintain strong community links with hospitals, GP practices, and referral networks.
• Support local marketing initiatives and represent the brand at events and community activities.
• Maintain accurate CRM records and deliver regular performance reports to senior management.

About You

To be successful in this role, you must have:

• Proven sales experience within the care home or private care sector (essential).
• A successful track record in selling care home placements or similar services.
• Excellent communication, empathy, and relationship-building skills.
• A results-driven attitude with the ability to meet and exceed targets.
• Professional presentation and confidence when dealing with families and healthcare professionals.
• A caring, ethical approach aligned with the company’s values and standards.
• A full UK driving licence and ability to travel locally as required.

What We Offer

• Competitive base salary circa £45,000 per annum / £65k OTE.
• Excellent commission structure – £400 per successful placement.
• Supportive, people-focused company culture.
• Full induction, ongoing professional development, and progression opportunities.
• The chance to make a genuine difference in helping families find the right care solution.

How to Apply

If you are a driven and compassionate sales professional with experience in the care home sector and a proven record of converting enquiries into residents, we’d love to hear from you. Apply now to join a respected care provider making a real difference in the lives of older people in Aylesbury and beyond.