Customer Service Manager

TipTopJob; Woodbridge; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading care service provider in Woodbridge is seeking a dedicated Hospitality Manager to enhance resident experiences through strong management and service quality. The ideal candidate will have a background in hospitality management and demonstrate excellent people management, communication, and food service knowledge. This full-time position offers a salary of GBP30,000 per year along with generous benefits such as paid breaks and a comprehensive induction program.

Benefits

Paid Breaks

Refer a friend

Discounts and wellbeing programs

Comprehensive induction and training

Cost of DBS

Qualifications

• Experience in Hospitality Management is essential.
• Ability to motivate and inspire staff.
• Strong understanding of cleaning and hygiene principles.

Responsibilities

• Develop a service experience aligned with company values.
• Ensure exceptional experiences for residents.
• Manage food service operations including menu planning.

Skills

People management skills

Strong communication skills

Knowledge of food service operations

Understanding of older people's needs

Budget management skills

Job description

An exciting new job opportunity has arisen for a dedicated Hospitality Manager to work in an exceptional care home based in the Woodbridge, Suffolk area. You will be working for one of UKs leading healthcare providers.

This care home specialises in a range of care services, including residential care, respite care, dementia care and convalescence care.

To be considered for this position you must have experience of Hospitality Management.

As The Hospitality Manager Your Key Responsibilities Include

• Develop a service experience that fits within our family vision and values; being compassion, empathy and transparency in our service delivery
• Develop and maintain a positive working environment for all staff, fostering a culture of teamwork, continuous improvement, and high‑quality service
• Ensure that all residents are provided with an exceptional experience and that their needs and expectations are met and exceeded
• Manage the food service operation, working closely with the executive chef including menu planning, preparation, and delivery of high‑quality meals in a timely and efficient manner
• Develop and maintain a robust activities program that is tailored to the interests and needs of the residents and is engaging, fun, and promotes health and wellness
• Maintain and manage best first impression experience
• Ensure the housekeeping function is effective, efficient, and maintains high standards of cleanliness and hygiene throughout the facility

The following skills and experience would be preferred and beneficial for the role

• Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service
• Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholders
• Strong understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive
• Knowledge of food service operations, including menu planning, food preparation, and delivery, as well as a good understanding of nutrition and dietary requirements
• Strong understanding of the needs and interests of older people and the ability to develop and deliver a range of activities that are engaging, fun, and promote health and wellness
• Strong understanding of the principles of housekeeping, including cleaning, hygiene, and infection control
• Strong understanding of budget management and the ability to manage costs effectively whilst still delivering high‑quality service

The successful Hospitality Manager will receive an excellent salary of GBP30,000 per annum. This exciting position is a permanent full‑time role working 40 hours a week from 9am–5pm.

In return for your hard work and commitment you will receive the following generous benefits

• Paid Breaks
• Refer a friend
• Reward Gateway: discounts, wellbeing, employee assistance and much more
• Comprehensive induction and paid training programme with career prospects
• Excellent working environment
• Cost of DBS
• We are a Living Wage Employer

Reference ID: 6112

For this fantastic job role, please call on 638 or send your CV.