Customer Service Manager

4 SALES MATTERS LIMITED; Wimborne Minster; On-site; GBP 35,000 - 42,000; Full time

Job summary

A family-run business in Wimborne Minster is seeking a Customer Service Manager to lead a dedicated team and enhance service efficiency. The ideal candidate has proven customer service management experience and excels in team motivation and communication. This role offers a competitive salary up to £42,000 plus profit share and great benefits in a supportive work environment.

Benefits

Profit share

Long-term career growth

Free parking

Regular team events

Qualifications

• Proven experience in customer service management or office operations.
• Ability to lead and motivate a diverse team.
• Calm and structured approach to problem-solving.

Responsibilities

• Lead, motivate, and develop a team of 13.
• Oversee scheduling and service visits.
• Handle escalated customer queries and maintain service excellence.
• Improve workflows and communication.
• Drive operational efficiency and accountability.

Skills

Leadership

Customer Service Management

Communication

Organizational Skills

Project Coordination

Job description

Customer Service Manager

Lead, Inspire & Grow

Location: Wimborne, Dorset

Salary: £35,000

£42,000 + Profit Share + Great Benefits

Are you a people-focused leader who loves turning busy operations into well-oiled, high-performing teams?

Do you take pride in delivering exceptional customer service while building a culture of trust, collaboration, and excellence?

If so, this is the perfect opportunity to make your mark.

About the Company

We're a long-established, family-run business with over 30 years of success designing and installing commercial shading systems that make workplaces more energy-efficient and comfortable. From iconic London landmarks to schools and hospitals, our projects help reduce energy use and improve working environments across the UK.

Behind our success is a professional yet down‑to‑earth team who care about doing things properly and looking after each other along the way.

Role

As a Customer Service Manager, you’ll take ownership of our service and coordination functions, leading a small office team and supporting engineers in the field. You’ll ensure smooth operations, outstanding communication, and first-class customer experiences while continuously improving the systems that keep everything running.

Responsibilities

• Lead, motivate, and develop a team of 13 (office and field staff)
• Oversee scheduling, surveys, installations, and service visits
• Handle escalated customer queries and maintain service excellence
• Improve workflows, reporting, and communication between departments
• Drive consistency, accountability, and operational efficiency

About You

Proven experience in customer service management, office operations, or project coordination (B2B ideal)

• A confident, approachable leader who builds strong, happy teams
• Calm, structured, and solutions-focused even when it’s busy
• Skilled communicator with excellent organisation and follow-through
• Keen to grow with a company that values loyalty, teamwork, and quality

Why Apply?

• Profit share and long‑term career growth
• Modern offices with free parking and regular team events
• A stable, respected company with a warm, people‑first culture
• The chance to make a visible difference every day

Join a business where professionalism, care, and pride in service are at the heart of everything we do.