Customer Service Manager

BM Stores; Whitby; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company in Whitby is seeking a Customer Service Manager to lead the checkout and cash office areas. You will motivate the team, ensure excellent service standards, and support team development. The ideal candidate has retail management experience and a passion for customer service. This role offers a stable contract, progression paths, on-the-job training, and staff discounts.

Benefits

Clear progression paths

On-the-job training

10% staff discount

Access to a colleague benefits portal

Wellbeing support

Qualifications

• Experience managing teams in retail or hospitality.
• Strong numeracy and problem-solving skills.
• A flexible, hands-on attitude with great people skills.

Responsibilities

• Lead and motivate the front-end team to deliver polite, prompt, and friendly service.
• Be a visible, approachable leader for customers and colleagues.
• Coach team members to build their skills and service confidence.
• Oversee stock and cash control procedures, ensuring security and compliance.
• Support a great store culture and contribute to a positive workplace.

Skills

Team management

Customer service

Numeracy skills

Problem-solving skills

People skills

Job description

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Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK's fastest-growing retailers, and take your career to the next level.

We're recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Whitby store. You'll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment.

What you'll be doing:

• Lead and motivate the front-end team to deliver polite, prompt, and friendly service
• Be a visible, approachable leader for customers and colleagues
• Coach team members to build their skills and service confidence
• Oversee stock and cash control procedures, ensuring security and compliance
• Support a great store culture and contribute to a positive workplace

What we're looking for:

• Experience managing teams in retail or hospitality
• Strong numeracy and problem-solving skills
• A flexible, hands-on attitude with great people skills
• Passion for retail and delivering exceptional customer service

Why B&M?

With over 780 stores and more on the way, this is a fantastic time to join us. We offer:

• Clear progression paths and development opportunities
• On-the-job training and support
• 10% staff discount (with double discount events!)
• Access to a colleague benefits portal
• Wellbeing support through our Employee Assistance Programme
• A stable, permanent contract

Ready to grow with us? Apply now and be part of the B&M journey.

B&M is an equal opportunity employer committed to creating an inclusive environment for all.