Customer Service Manager

Axon Moore; Swincliffe; On-site; GBP 35,000 - 38,000; Full time

Job summary

A leading technology manufacturer in Bradford is seeking a dedicated Customer Services Manager to lead a team of 8. In this role, you will be responsible for ensuring exceptional customer experiences by overseeing operations and mentoring your team. The ideal candidate has a strong background in managing customer service teams and possesses excellent leadership and problem-solving skills. This full-time position offers a competitive salary of £35,000 - £38,000, along with a range of benefits including 25 days of vacation and free parking.

Benefits

25 days holiday plus 8 Bank Holidays

Free Parking

Free Fruit, bread, tea, coffee and posh water

Company fun events bi-annually

Financial and developmental rewards

Qualifications

• Proven experience managing customer service teams.
• Strong commercial awareness and passion for customer service.
• Ability to adapt and make decisions quickly.

Responsibilities

• Lead, coach, and schedule the Customer Service team.
• Monitor workflow to meet build and delivery deadlines.
• Ensure quality standards across customer interactions.

Skills

Leadership skills

Commercial awareness

Interpersonal skills

Analytical skills

Problem-solving

Time management

Knowledge of PC hardware

Job description

Customer Services Manager

Location : Tong, Bradford, UK (BD11)

Salary : £35,000 – £38,000 per annum DOE plus bonus and genuine career / salary progression

Contract : Full Time, Monday – Friday, 9 : 00am – 5 : 30pm- Fully office based- Free Parking

Are you a proactive, commercially minded leader with a passion for delivering exceptional customer experiences? A highly respected, award-winning UK Technology Manufacturer is looking for an experienced Customer Services Manager to lead their dedicated Customer Service Team of 8.

This is a hands-on role where your leadership will directly influence the quality of service, customer satisfaction, and operational efficiency within a growing, technology-driven business, so a technical mind would be best suited to this rolep>

About the Company

The company is a market-leading, award-winning manufacturer, renowned for designing and building high-performance, bespoke technology products using the latest technology from many industry leaders. With over 25 years of experience, the business combines technical innovation with a commitment to exceptional customer service, supporting both individual tech enthusiasts and business clients.

The Role

As Customer Services Manager, you will be responsible for managing, mentoring, and motivating a team of Customer Service Advisors (8 currently) to ensure every customer receives outstanding support. You will oversee daily operations, workflow, and process improvements, ensuring high standards of service while driving efficiency and team performance.

Key responsibilities include :

• Lead, coach, and schedule the Customer Service team to maintain excellence in service delivery
• Monitor workflow and ensure build and delivery deadlines are consistently met
• Oversee accurate processing of quotations, orders, and confirmations
• Maintain strict quality standards across all customer interactions, including calls, emails, and tickets
• Identify, recommend, and implement process improvements to increase efficiency and customer satisfaction
• Manage team holidays and cover to ensure smooth operation during peak periods

About You

We are looking for a motivated, hands-on leader with proven experience managing commercial Customer Service teams. The ideal candidate will bring a combination of strong leadership skills, commercial awareness, and a genuine passion for excellent customer service.

You will ideally have :

• Experience managing and coaching a Customer Service team in a customer-driven environment
• Strong people management and interpersonal skills
• Excellent analytical and commercial awareness
• Ability to problem-solve, make decisions quickly, and adapt to change
• Exceptional time management and organisational skills
• Knowledge of PC hardware, architecture, and peripherals is desirable

You will thrive in a fast-paced, innovative environment, helping the team deliver top-quality service while driving continuous improvement.

What’s on Offer

Competitive salary : £35,000 – £38,000 DOE

Opportunity to lead a high-performing team in a market-leading, award-winning business

Hands-on role with autonomy and influence over processes and service delivery

Exposure to cutting-edge PC technology and innovations

Collaborative and supportive working environment

Benefits :

25 days holiday plus 8 Bank Holidays

Free Parking

Free Fruit, bread, tea, coffee and posh water!

Company fun events bi annually, with an amazing all expenses covered Christmas party!

Rewards both financially developmentally in a growing, award winning PE backed organisation

This is a rare opportunity for a proactive and commercially minded leader to step into a pivotal role, shape the customer service experience, and contribute to the ongoing success of a highly respected technology brand.

Please do NOT delay

To apply..

If you require more information regarding the above role, please call Victoria O’Connor on (phone number removed) or forward your CV for consideration to (url removed).

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