Customer Service Manager

Morrisons; Shurdington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK supermarket chain is seeking a Customer Service Manager in Shurdington. The role involves leading a team to ensure an excellent shopping experience and managing store operations. Candidates should have team management experience and strong communication skills. The position offers a competitive salary, 33 days paid annual leave, and a comprehensive benefits package including discounts and healthcare options.

Benefits

33 days paid annual leave

15% store discount

Matched pension contributions

Private Healthcare

Career progression opportunities

Qualifications

• Experience of managing a team in a fast-paced environment.
• Great communication skills to share knowledge and best practices.
• Ability to build and maintain relationships with key stakeholders.

Responsibilities

• Lead the team to ensure the best shopping experience.
• Plan and organise current promotions and in-store events.
• Listen and respond to customer feedback.

Skills

Team management

Communication skills

Relationship building

Adaptability

Job description

Overview

From a Bradford market stall to the UK's fifth largest supermarket, we are the Yorkshire food retailer serving customers across the UK with almost 500 stores and an online home delivery service. Our business is mainly food & grocery, and we source & process most of the fresh food we sell through our own manufacturing facilities. We are recruiting for a high performing Customer Service Manager to help our business continue to grow and succeed.

Customers are always at the heart of everything we do. This role leads a team of Customer Assistants who primarily work on checkouts and the kiosk. Reporting into the Store Manager, you will also:

Responsibilities

• Lead the team to the best standard and strive to ensure the best shopping experience for every customer who walks into our store
• Plan and organise current promotions or in-store events
• Listen and respond to customer feedback and react accordingly
• Ensure market-leading availability across the store
• Work with the other Managers in store to lead a supportive and performance-driven department
• Efficiently manage all people routines, taking accountability for department(s) scheduling, absence, performance and talent conversations
• Deliver training to ensure the team have the capability and confidence to deliver their role
• Motivate and lead colleagues to work with confidence across various departments
• Identify and develop talent within the department
• Build effective relationships with other operating departments
• Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
• Take a leadership role within the store
• Ensure resource is planned thoroughly

What we need from you

• Experience of managing a team in a fast-paced environment
• Great communication skills to share knowledge, experience and best practices
• Ability to build and maintain relationships with key stakeholders across all areas while remaining flexible
• Adaptability to change, with the ability to challenge effectively
• As a Manager, you will actively listen to and respond effectively to customers and colleagues
• We are an equal opportunities employer and welcome applications from all sections of the community

About the Company

Shopkeepers for over 125 years, we provide our customers with a great shopping experience. At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz customers enjoy. We are the UK's 5th largest supermarket, providing great value and quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It\'s challenging. It\'s fast-paced. But from Market Street to checkout our friendly team goes above and beyond to deliver what our customers want.

At Morrisons we believe in investing in our colleagues through industry-leading training programmes. We provide opportunities to progress and many store managers started on the shop floor. They know how to support our colleagues and help customers so well.

Rewards and Benefits

You will play a vital role in our business with a huge impact on our success. You will receive excellent training, support and continued development, along with a competitive salary and superb benefits package. As part of our total rewards program we offer:

• 33 days paid annual leave
• 15% discount in our stores from day one
• Additional 10% discount card for a nominated friend or family member
• Matched pension contributions and 4x life assurance
• Private Aviva Healthcare
• Career progression and development opportunities - Sir Ken Morrison Leadership School
• Opportunity to purchase additional annual leave
• Subsidised staff canteen
• Free parking
• Healthcare/Wellbeing benefits including Aviva Digital GP
• Morrisons MyPerks offering discounts with over 850 retailers
• Optional payroll charity donations
• Enhanced company maternity, paternity and adoption schemes

We are an equal opportunities employer and welcome applications from all sections of the community.