Customer Service Manager

Adecco; Princes Risborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Princes Risborough is seeking a Customer Service Manager to lead a dedicated team and enhance customer satisfaction. The role involves overseeing inquiries, setting performance standards, and leveraging data for continuous improvement. Ideal candidates should have substantial experience in customer service management and exceptional analytical skills. This is a full-time position offering competitive salary and impressive benefits.

Benefits

27 days holiday + bank holidays

Pension scheme

BUPA Private Medical for Employee and Family, after probation

Life Assurance Cover for 3 x salary

Free Car Parking

Staff discount on products

Qualifications

• Proven experience in a Customer Service Manager or Team Leader role, ideally in premium retail or e-commerce.
• Strong analytical skills with a talent for interpreting data and spotting trends.
• Exceptional communication and interpersonal skills.

Responsibilities

• Lead and inspire a dedicated team to deliver exceptional service.
• Set performance standards and leverage data to drive improvements.
• Oversee customer enquiries, orders, and after-sales support for timely resolution.
• Collaborate with logistics, sales, and production for seamless customer journeys.
• Analyse customer feedback and operational data to identify improvements.
• Develop team reports and present insights to senior leadership.

Skills

Customer Service Management

Analytical Skills

Communication Skills

CRM Systems Knowledge

Excel/Google Sheets Proficiency

Job description

Job Title: Customer Service Manager

Location: Princes Risborough

Contract Details: Permanent, Full Time

Hours: Monday - Friday, 8am - 5:30pm (40 hours a week)

Salary: Competitive salary

Benefits & Perks:

• 27 days holiday + bank holidays
• Pension scheme
• BUPA Private Medical for Employee and Family, after probation
• Life Assurance Cover for 3 x salary
• Free Car Parking
• Staff discount on products

Responsibilities:

• Lead and inspire a dedicated team to deliver exceptional service.
• Set performance standards and leverage data to drive improvements.
• Oversee customer enquiries, orders, and after-sales support for timely resolution.
• Collaborate with logistics, sales, and production for seamless customer journeys.
• Analyse customer feedback and operational data to identify improvements.
• Develop team reports and present insights to senior leadership.
• Partner with various departments to elevate customer communication and strategies.

Essential skills:

• Proven experience in a Customer Service Manager or Team Leader role, ideally in premium retail or e-commerce.
• Strong analytical skills with a talent for interpreting data and spotting trends.
• Exceptional communication and interpersonal skills.
• Understanding of CRM systems
• Proficiency in Excel/Google Sheets for reporting and analysis.

How to apply:

Are you ready to lead a vibrant customer service team and make a significant impact? If you have a passion for excellence and a commitment to customer satisfaction, please apply via this job site or reach out to Adecco Aylesbury on (phone number removed)!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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