Customer Service Manager

Adecco; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Manager to lead and inspire a dedicated team in Princes Risborough. The successful candidate will oversee customer interactions, set performance standards, and drive improvements through data analysis. This full-time role requires a strong background in customer service, exceptional communication skills, and proficiency in CRM and reporting tools. Competitive salary and generous benefits are offered.

Benefits

27 days holiday + bank holidays

Pension scheme

BUPA Private Medical for Employee and Family

Life Assurance Cover for 3 x salary

Free Car Parking

Staff discount on products

Qualifications

• Experience in a leadership role within customer service, ideally in premium retail or e-commerce.
• Ability to interpret data and spot trends effectively.
• Strong communication skills to engage with teams and customers.

Responsibilities

• Lead and inspire a customer service team.
• Set performance standards and drive improvements using data.
• Oversee customer enquiries and provide timely support.
• Collaborate with other departments to enhance customer journeys.
• Analyse feedback and operational data to identify improvements.
• Develop and present reports to senior leadership.

Skills

Proven experience in a Customer Service Manager or Team Leader role

Strong analytical skills

Exceptional communication and interpersonal skills

Understanding of CRM systems

Proficiency in Excel/Google Sheets

Job description

Job Title: Customer Service Manager

Location: Princes Risborough

Contract Details: Permanent, Full Time

Hours: Monday - Friday, 8am - 5:30pm (40 hours a week)

Salary: Competitive salary

Benefits & Perks

• 27 days holiday + bank holidays
• Pension scheme
• BUPA Private Medical for Employee and Family, after probation
• Life Assurance Cover for 3 x salary
• Free Car Parking
• Staff discount on products

Responsibilities

• Lead and inspire a dedicated team to deliver exceptional service.
• Set performance standards and leverage data to drive improvements.
• Oversee customer enquiries, orders, and after-sales support for timely resolution.
• Collaborate with logistics, sales, and production for seamless customer journeys.
• Analyse customer feedback and operational data to identify improvements.
• Develop team reports and present insights to senior leadership.
• Partner with various departments to elevate customer communication and strategies.

Essential skills

• Proven experience in a Customer Service Manager or Team Leader role, ideally in premium retail or e-commerce.
• Strong analytical skills with a talent for interpreting data and spotting trends.
• Exceptional communication and interpersonal skills.
• Understanding of CRM systems
• Proficiency in Excel/Google Sheets for reporting and analysis.

How to apply

Are you ready to lead a vibrant customer service team and make a significant impact? If you have a passion for excellence and a commitment to customer satisfaction, please apply via this job site or reach out to Adecco Aylesbury on (phone number removed)!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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