Customer Service Manager

Morgan Ryder Associates; Manchester; On-site; GBP 55,000; Full time

Job summary

A leading manufacturing company in Wigan is seeking a Customer Service Manager to lead a team and enhance customer satisfaction. This role offers a competitive salary of £55,000 and allows you to make a significant impact in a dynamic environment, overseeing operations and improving service delivery.

Benefits

Supportive team and leadership

Opportunity to impact a growing business

Qualifications

• Proven experience in a Customer Service Manager role within a manufacturing setting.
• Ability to inspire and manage performance effectively.
• Comfortable in a fast-paced, change-driven environment.

Responsibilities

• Lead, mentor, and manage a team of 7 customer service representatives.
• Oversee day-to-day customer service operations in a manufacturing environment.
• Develop processes to improve customer experience.

Skills

Leadership

Organisational Skills

Communication

Problem Solving

Job description

Customer Service Manager
? Wigan | £55,000 Basic | Office-Based | Full-Time

Are you an experienced Customer Service Manager with a background in manufacturing? Do you thrive in a fast-paced environment and have a passion for leading high-performing teams? If so, we want to hear from you.

We are a well-established Wigan-based manufacturer seeking a Customer Service Manager to lead our dedicated team of 7. This is a fantastic opportunity to join a dynamic business where no two days are the same, and your leadership will have a direct impact on customer satisfaction and operational success.

The Role

Lead, mentor, and manage a team of 7 customer service representatives.
Oversee day-to-day customer service operations within a high-speed manufacturing environment.
Develop and implement processes to improve customer experience and service delivery.
Act as the main point of contact for key customer accounts.
Work closely with production, logistics, and sales to ensure seamless customer communication and satisfaction.What We're Looking For

Proven experience in a Customer Service Manager role within a manufacturing or industrial setting - this is essential.
A confident leader with the ability to inspire and manage performance.
Strong organisational and communication skills.
Comfortable working in a fast-paced, change-driven environment.
Hands-on, proactive, and solutions-oriented mindset.What's On Offer

£55,000 basic salary
Office-based role, Monday to Friday
Supportive team and leadership
Opportunity to make a real impact in a growing business

At Morgan Ryder we can provide you with a full range of employment opportunities from short term and fixed term temporary vacancies to permanent positions.

We recruit for companies that operate in the following industries: Food and Drink Manufacturers, FMCG, Packaging, Engineering, Automotive, Aerospace, Warehousing, Logistics, Waste Management, Petro Chemical, Pharmaceutical, Power & Renewable Energy.

Our commitment:

Equal opportunities are important to us. We believe that diversity and inclusion at Morgan Ryder Associates are critical to our success as DE&I positive company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.

Please note that calls to and from the offices of Morgan Ryder Associates Ltd. may be monitored or recorded. This is to ensure compliance with regulatory procedures, record business transactions and for training purposes

Job Info

Job Title:

Customer Service Manager

Company:

Morgan Ryder Associates

Location:

Posted:

Jul 15th 2025

Closes:

Aug 15th 2025

Sector:

Customer Services

Contract:

Permanent

Hours:

Full Time

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