Customer Service Manager

E3 Recruitment; Long Lee; On-site; GBP 32,000 - 37,000; Full time

Job summary

A leading engineering business in Long Lee is seeking a Customer Service Manager to act as the primary contact for customer enquiries and manage account relationships. The role involves overseeing operations, leading a small team, and managing complex projects. A competitive salary of £32,000 - £37,000 is offered, along with benefits such as a 4-day working week, annual leave, and professional development opportunities.

Benefits

28 days annual leave

Access to healthcare and pension schemes

Opportunities for professional development

Qualifications

• Experience in a customer service or account management role.
• Ability to manage complex projects from enquiry to delivery.
• Strong leadership and team management skills.

Responsibilities

• Act as the main point of contact for customer enquiries.
• Manage account relationships with new and existing clients.
• Oversee day-to-day operations and logistics.
• Lead and develop a small team.

Skills

Customer relationship management

Project management

Team leadership

Communication

Job description

Customer Service Manager required for a leading engineering business delivering innovative solutions to global markets.

This well-established engineering company serves a diverse range of industries, including aerospace, defence, medical, industrial automation, security, utilities, automotive, and leisure. They offer both standard and bespoke solutions through their in-house application engineering team.

This opportunity is based in Keighley, making it easily commutable from surrounding areas such as Shipley, Bingley, Baildon, and Silsden.

Key Responsibilities of the Customer Service Manager include:

• Acting as the main point of contact for customer enquiries regarding delivery schedules and technical specifications
• Managing account relationships with both new and existing clients, including prestigious global accounts
• Working closely with production, sales, and warehouse teams while overseeing day-to-day operations and logistics
• Managing fast paced and complex projects from initial enquiry through to delivery
• Leading and developing a small team

Salary & Benefits on offer for the Customer Service Manager

• Competitive salary: £32,000 - £37,000 (dependent on experience)
• 28 days annual leave (including statutory holidays), increasing with length of service
• 4-day working week (Monday to Thursday)
• Access to healthcare and pension schemes
• Opportunities for professional development and training

To apply for the Customer Service Manager position, please click “Apply Now” and attach an updated copy of your CV. Alternatively, contact Lewis Lynch at E3 Recruitment for more information.