Customer Service Manager

E3 Recruitment; High Utley; On-site; GBP 32,000 - 37,000; Full time

Job summary

A leading engineering company is seeking a Customer Service Manager to be the primary contact for customer enquiries and manage account relationships. This role requires effective communication and project management skills. Candidates should have experience in overseeing logistics and developing a small team. The position offers a competitive salary ranging from £32,000 to £37,000, along with generous annual leave and development opportunities.

Benefits

Competitive salary

28 days annual leave

4-day working week

Healthcare and pension schemes

Professional development opportunities

Qualifications

• Experience managing customer enquiries effectively.
• Proven ability to build and maintain client relationships.
• Strong organizational skills for managing multiple projects.

Responsibilities

• Be the main point of contact for customer enquiries.
• Manage account relationships with new and existing clients.
• Oversee logistics and day-to-day operations.

Skills

Customer relationship management

Project management

Team leadership

Technical specification knowledge

Job description

Customer Service Manager required for a leading engineering business delivering innovative solutions to global markets. This well-established engineering company serves a diverse range of industries, including aerospace, defence, medical, industrial automation, security, utilities, automotive, and leisure. They offer both standard and bespoke solutions through their in-house application engineering team. This opportunity is based in Keighley, making it easily commutable from surrounding areas such as Shipley, Bingley, Baildon, and Silsden.

Key Responsibilities

• Acting as the main point of contact for customer enquiries regarding delivery schedules and technical specifications
• Managing account relationships with both new and existing clients, including prestigious global accounts
• Working closely with production, sales, and warehouse teams while overseeing day-to-day operations and logistics
• Managing fast paced and complex projects from initial enquiry through to delivery
• Leading and developing a small team

Salary & Benefits

• Competitive salary: £32,000 - £37,000 (dependent on experience)
• 28 days annual leave (including statutory holidays), increasing with length of service
• 4-day working week (Monday to Thursday)
• Access to healthcare and pension schemes
• Opportunities for professional development and training

To apply for the Customer Service Manager position, please click Apply Now and attach an updated copy of your CV. Alternatively, contact Lewis Lynch at E3 Recruitment for more information.