Customer Service Manager

Build Recruitment Limited; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment firm is seeking a Planning & Customer Services Manager based in Finsbury Park, UK. This role involves driving service excellence, managing a team, and ensuring high customer satisfaction in the maintenance sector. Required skills include people management and advanced Excel. The position offers a permanent opportunity in a collaborative environment where you can shape service delivery.

Benefits

Collaborative working environment

Stable organization

Qualifications

• Proven experience managing a scheduling and/or administrative team within the maintenance or property services sector.
• Strong people management skills with the ability to motivate, develop, and lead a team.
• Excellent communication skills in both written and verbal form.

Responsibilities

• Develop and maintain excellent customer relationships.
• Lead and manage a team of planners and administrators.
• Monitor performance metrics and implement improvements.

Skills

People management

Advanced Microsoft Excel skills

Communication skills

Organizational abilities

Problem-solving abilities

Customer-focused mindset

Job description

Planning & Customer Services Manager

Location: Finsbury Park
Sector: Maintenance / Property Services

Our client, a well-established organisation within the maintenance sector, is seeking an experienced Planning & Customer Services Manager to join their team based in Finsbury Park. This is a key leadership role, responsible for driving service excellence, team performance, and customer satisfaction.

Key Responsibilities

• Develop and maintain excellent customer relationships, ensuring a consistently high standard of service
• Manage customer complaints effectively, identifying patterns and trends, and leading service improvements
• Lead and manage a team of planners and administrators to maximise productivity, efficiency, and effectiveness
• Ensure the team adheres to all company policies, procedures, and compliance requirements
• Support the Contract Lead in delivering a quality, customer-focused, profitable, and safe service
• Monitor performance metrics and implement improvements where required

Skills & Experience Required

• Proven experience managing a scheduling and/or administrative team within the maintenance or property services sector
• Strong people management skills with the ability to motivate, develop, and lead a team
• Advanced Microsoft Excel skills and confidence working with data and reports
• Excellent communication skills, both written and verbal
• A customer-focused mindset with a commitment to delivering high-quality service
• Strong organisational and problem-solving abilities

What’s on Offer

• A permanent opportunity within a growing and stable organisation
• A collaborative and supportive working environment
• The chance to play a pivotal role in shaping service delivery and team performance

If you are a driven manager with a passion for customer service and team leadership, we’d love to hear from you.