Customer Service Manager

Rise Technical Recruitment Limited; Greater London; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Customer Service Manager to lead a high-performing team in Lambeth Vauxhall. The role involves managing day-to-day operations, handling complaints, and mentoring staff in a fast-paced environment. With a focus on career progression and team engagement, this position offers a competitive salary of £35,000 - £40,000 plus additional benefits. Strong leadership and complaints-handling skills are essential for success in this role.

Benefits

23 Days Holidays

8 Bank Holidays

Life Insurance

Free 24/7 Gym

Canteen

Associate Equity Plan

Pension

Qualifications

• Minimum 2 years' experience managing a team in a B2C environment.
• Strong complaints-handling, problem-solving, and conflict-resolution skills.
• Proactive, approachable, and thrives in a fast-paced, busy environment.

Responsibilities

• Lead, train, and mentor the Customer Service team.
• Manage and resolve B2C complaints, including escalations.
• Monitor workloads and distribute tasks effectively.

Skills

Complaints handling

Problem-solving

Conflict resolution

Team management

Cross-departmental collaboration

Job description

Customer Service Manager

Lambeth Vauxhall

£35,000 - £40,000 (DOE) + up to £42,000 max + 23 Days Holidays + 8 Bank Holidays + Life Insurance + Free 24/7 Gym + Canteen + Associate Equity Plan + Pension

Are you ready to lead a close-knit, high-performing customer service team in a fast-paced environment where no two days are the same?

Do you want to take your leadership skills to the next level with a company that values quality, supports progression, and rewards achievement?

This well-established company has been providing exceptional B2C service since 1998. They are highly focused on delivering excellent customer experiences while maintaining a collaborative, friendly, and fast-moving workplace. With a strong emphasis on career progression, team engagement, and professional development, employees are supported to grow their careers while making a real impact.

As a Customer Service Manager, you will lead a team of four experienced advisors, overseeing day-to-day operations, complaints handling, and process improvements. You will manage workloads, mentor and train staff, liaise with other departments, handle high-profile escalations, and ensure that customer complaints are resolved efficiently while maintaining high standards and customer satisfaction.

The Role

• Lead, train, and mentor the Customer Service team.
• Manage and resolve B2C complaints, including escalations.
• Monitor workloads and distribute tasks effectively.
• Produce reports for senior management and recommend process improvements.
• Authorise leave and expenses, and conduct disciplinary procedures when required.

The Person

• Minimum 2 years' experience managing a team in a B2C environment.
• Strong complaints‑handling, problem‑solving, and conflict‑resolution skills.
• Proactive, approachable, and thrives in a fast‑paced, busy environment.
• Motivated, friendly, and able to maintain high team morale and engagement.
• Experience working with cross‑departmental teams and handling high‑profile escalations.

Reference Number: 266641

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Maleek Randley at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.