Customer Service Manager

Michael Page; England; On-site; GBP 35,000 - 38,000; Full time

Job summary

A progressive business services company in the United Kingdom is looking for a Customer Service Manager to oversee daily operations within the customer service department. The ideal candidate should have a proven track record in team management, strong leadership ability, and skills in customer service software. The position offers a competitive salary between £35,000 to £38,000 per annum, on-site parking, and opportunities for career advancement.

Benefits

Competitive salary

On-site parking

Access to pension scheme

Career growth opportunities

Supportive workplace culture

Qualifications

• Proven experience in managing customer service teams within the business services industry.
• Ability to work under pressure and meet deadlines effectively.

Responsibilities

• Manage and lead the customer service team, setting clear goals and objectives.
• Develop and implement strategies to improve customer satisfaction and retention.
• Monitor and report on team performance using key metrics.
• Handle escalated customer issues with professionalism.
• Collaborate with other departments for seamless service delivery.
• Oversee training and development programmes for team members.

Skills

Leadership

Organisational skills

Problem-solving

Attention to detail

Communication skills

Interpersonal skills

Tools

Customer service software

CRM systems

Job description

The Customer Service Manager will oversee daily operations within the customer service department, ensuring excellent service delivery and satisfaction. This role is perfect for someone with a proven track record in managing customer service teams in the business services industry.

Client Details

This organisation is a well-established, medium-sized player in the business services sector. Known for its commitment to professional excellence, it offers a structured and supportive working environment for its employees.

Description

• Manage and lead the customer service team, setting clear goals and objectives.
• Develop and implement strategies to improve customer satisfaction and retention.
• Monitor and report on team performance using key metrics.
• Handle escalated customer issues with professionalism and efficiency.
• Collaborate with other departments to ensure seamless service delivery.
• Maintain up-to-date knowledge of industry trends and best practices.
• Oversee training and development programmes for team members.
• Ensure compliance with company policies and procedures.

Profile

• Proven experience in managing customer service teams within the business services industry.
• Strong leadership and organisational skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in customer service software and CRM systems.
• The ability to work under pressure and meet deadlines effectively.
• Exceptional communication and interpersonal skills.

Job Offer

• Competitive salary of 35,000 to 38,000 per annum.
• On-site parking for added convenience.
• Access to a company pension scheme.
• A permanent position with opportunities for career growth.
• A supportive and structured workplace culture.