Customer Service Manager

B&M Retail; Ellesmere Port; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK retailer is seeking an experienced Customer Service Manager to oversee the checkout and cash office areas in their Ellesmere Port store. The successful candidate will lead a team to provide exceptional customer service, coach team members, and ensure compliance with stock and cash procedures. This role offers a stable, permanent contract and opportunities for career progression, along with employee benefits including discounts and training.

Benefits

Clear progression paths and development opportunities

On-the-job training

10% staff discount

Qualifications

• Experience managing teams in retail or hospitality.
• Strong numeracy and problem-solving skills are essential.
• Passion for retail and delivering exceptional customer service.

Responsibilities

• Lead and motivate the front‑end team to deliver polite, prompt, and friendly service.
• Coach team members to build their skills and service confidence.
• Oversee stock and cash control procedures, ensuring security and compliance.

Skills

Leadership

Customer service

Team motivation

Numeracy

Problem-solving

Interpersonal skills

Job description

About the Role

Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK's fastest-growing retailers, and take your career to the next level. We're recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Whitby store. You'll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment. What you’ll be doing:

Responsibilities and Qualifications

• Lead and motivate the front‑end team to deliver polite, prompt, and friendly service
• Be a visible, approachable leader for customers and colleagues
• Coach team members to build their skills and service confidence
• Oversee stock and cash control procedures, ensuring security and compliance
• Support a great store culture and contribute to a positive workplace
• Experience managing teams in retail or hospitality
• Strong numeracy and problem‑solving skills
• A flexible, hands‑on attitude with great people skills
• Passion for retail and delivering exceptional customer service
• Why B&M?

About B&M

With over 780 stores and more on the way, this is a fantastic time to join us. We offer:

• Clear progression paths and development opportunities
• On-the-job training and support
• 10% staff discount (with double discount events!)
• Access to a colleague benefits portal
• Well‑being support through our Employee Assistance Programme
• A stable, permanent contract

Ready to grow with us? Apply now and be part of the B&M journey. B&M is an equal opportunity employer committed to creating an inclusive environment for all.