Customer Service Manager

BM Stores; Dundee; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK retailer in Dundee is seeking a Customer Service Manager to lead their checkout and cash office areas. You will be responsible for ensuring excellent service standards and supporting team development in a vibrant, fast-paced retail environment. Ideal candidates will have experience in managing teams, strong numerical skills, and a passion for customer service. B&M offers clear progression paths, staff discounts, and wellbeing support.

Benefits

Clear progression paths and development opportunities

On-the-job training and support

10% staff discount

Access to a colleague benefits portal

Wellbeing support through Employee Assistance Programme

Stable, permanent contract

Qualifications

• Experience managing teams in retail or hospitality.
• Strong numeracy and problem-solving skills.
• A flexible, hands-on attitude with great people skills.

Responsibilities

• Lead and motivate the front-end team to deliver polite, prompt, and friendly service.
• Be a visible, approachable leader for customers and colleagues.
• Coach team members to build their skills and service confidence.

Skills

Managing teams in retail or hospitality

Strong numeracy

Problem-solving skills

People skills

Flexibility and hands-on attitude

Job description

Overview

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Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK's fastest-growing retailers, and take your career to the next level.

We're recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Kingsway Retail Park store, in Dundee. You\'ll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment.

What you\'ll be doing:

• Lead and motivate the front-end team to deliver polite, prompt, and friendly service
• Be a visible, approachable leader for customers and colleagues
• Coach team members to build their skills and service confidence
• Oversee stock and cash control procedures, ensuring security and compliance
• Support a great store culture and contribute to a positive workplace

What we\'re looking for:

• Experience managing teams in retail or hospitality
• Strong numeracy and problem-solving skills
• A flexible, hands-on attitude with great people skills
• Passion for retail and delivering exceptional customer service

Why B&M?

With over 780 stores and more on the way, this is a fantastic time to join us. We offer:

• Clear progression paths and development opportunities
• On-the-job training and support
• 10% staff discount (with double discount events!)
• Access to a colleague benefits portal
• Wellbeing support through our Employee Assistance Programme
• A stable, permanent contract

Ready to grow with us? Apply now and be part of the B&M journey.

B&M is an equal opportunity employer committed to creating an inclusive environment for all.