Customer Service Manager

B&M Retail; Derry/Londonderry; On-site; GBP 28,000 - 36,000; Full time

Job summary

A leading UK retailer in Londonderry is seeking a Customer Service Manager to lead their checkout and cash office areas. The role involves motivating the front-end team, overseeing service standards, and ensuring compliance in stock and cash control. Ideal candidates will have experience in retail or hospitality, strong numeracy skills, and a passion for customer service. This position offers clear progression paths and numerous employee benefits.

Benefits

Clear progression paths and development opportunities

On-the-job training and support

10% staff discount

Access to a colleague benefits portal

Wellbeing support through Employee Assistance Programme

Stable, permanent contract

Qualifications

• Experience managing teams in retail or hospitality.
• Strong numeracy and problem-solving skills.
• A flexible, hands-on attitude with great people skills.

Responsibilities

• Lead and motivate the front-end team to deliver polite, prompt, and friendly service.
• Coach team members to build their skills and service confidence.
• Oversee stock and cash control procedures, ensuring security and compliance.

Skills

Managing teams in retail or hospitality

Strong numeracy and problem-solving skills

People skills

Customer service passion

Job description

Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK’s fastest-growing retailers, and take your career to the next level.

We're recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Londonderry store. You’ll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment.

What You'll Be Doing

• Lead and motivate the front‑end team to deliver polite, prompt, and friendly service
• Be a visible, approachable leader for customers and colleagues
• Coach team members to build their skills and service confidence
• Oversee stock and cash control procedures, ensuring security and compliance
• Support a great store culture and contribute to a positive workplace

What We're Looking For

• Experience managing teams in retail or hospitality
• Strong numeracy and problem‑solving skills
• A flexible, hands‑on attitude with great people skills
• Passion for retail and delivering exceptional customer service

Why B&M

With over 780 stores and more on the way, this is a fantastic time to join us. We offer:

• Clear progression paths and development opportunities
• On‑the‑job training and support
• 10% staff discount (with double discount events!)
• Access to a colleague benefits portal
• Wellbeing support through our Employee Assistance Programme
• A stable, permanent contract

Ready to grow with us?

Apply now and be part of the B&M journey.

B&M is an equal opportunity employer committed to creating an inclusive environment for all.